Oscar de la Renta to Stream Runway Show Live on Facebook

At 1 p.m. ET Monday, June 7, American fashion designer Oscar de la Renta will unveil his Resort 2011 collection before a select coterie of fashion critics, buyers, celebrities and other industry professionals on a runway in New York — as well as thousands of fans watching the show live on Livestream and Facebook.

A number of fashion blogs will also be hosting the Livestream, and users can use the platform’s chat features to discuss the collection with other viewers on Facebook and Twitter during the show. A few minutes before the show starts, the designer will address the online audience about the collection and the company’s social media efforts.

The event is part of a broader shift in the attitude of the fashion industry, which has been frequently criticized for its hyper-exclusivity and the slow rate at which it has embraced certain technologies, like sustainable manufacturing and online platforms.

It wasn’t until this February that a small number of fashion houses, including Louis Vuitton and Dolce & Gabanna, began streaming their runway shows for the first time on their websites and mobile applications, and even then only a few of those shared their videos on Facebook and Livestream as well. Now, fashion enthusiasts can see entire collections at the same time as the buyers and press, and begin sharing their opinions about each look as it comes down the runway.

“The audience of [our] shows has evolved over the last 50 years,” explained Alex Bolen, the CEO of Oscar de la Renta. “Previously it was the buyers who were sitting in the first and foremost seats and while they are an extremely important constituency for our show, there’s a broader constituency we want to know about our brand.”

Oscar de la Renta has ramped up its social media efforts as of late, leveraging Facebook to share behind-the-scenes footage with its more than 30,000 fans and to drive sales at its online store. The brand is also very engaged with followers on Twitter via the whimsical and personable @OscarPRGirl.

“We’re a family-owned, relatively small business competing against big players,” Bolen said. “We have to constantly be looking for ways to get an edge, to punch above our weight. It’s my belief that some people are moving slowly in the e-commerce space. We embrace the fact that things are rapidly changing, understand the fact that we’ll have some missteps, but we want to be in the game and figure out which direction things are moving.”

Although Oscar de la Renta has been relatively quick to appropriate social media resources, there are several reasons why the industry as a whole has been hesitant to do so. For one thing, the fashion industry has always thrived on the aura of exclusivity it creates around the unveiling of its collections; invitations for major fashion shows are generally reserved for celebrities and the industry elite.

Now, thanks to the livestream, anyone with an Internet connection can watch the runway show live. As Natalie Massenet, founder and chairman of Net-a-porter.com explained, “Buyers and the press have been privileged and blessed to be in this little club, but now the consumer is in the room with us, and everything has changed.”

Timing is a larger issue. Collections are generally unveiled six months before they are purchased and worn by consumers; fall clothes are shown in February, just before spring weather arrives, and spring previews occur in September, just as consumers are stocking up on chunky knits and leggings for the cooler months. The clothes that Oscar de la Renta shows today will not appear in stores until the holiday season.

“What’s the point of showing these clothes so early on… when you’re promoting a product that’s not even available to buy?” Lazaro Hernandez, the co-founder of fashion label Proenza Schouler, asked in an interview with Portfolio.

Bolen acknowledged the general fear that the event will be “overexposed and the clothes will be tired in six months.” The only solution, he said, was to get the clothes into stores more quickly, although production, especially work by hand, takes a certain amount of time. “But there’s no stopping it,” he said. “The information is going to be out there. It’s not as if we’re going to be able to prevent people from looking at our clothes…We [just need] to get quicker.”

What do you think of Oscar de la Renta’s decision to stream the show live online? Should the fashion industry continue to embrace social media, or is there a risk that certain brands may lose their luster? Please share your thoughts in the comments.



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Tags: facebook, fashion, livestream, oscar de la renta, social media

19 Essential Social Media Resources You May Have Missed

Social Media Polaroids ImageDid you hear that? It’s the sound of another week coming to a close. You’re probably thinking to yourself, “How will I ever get to read all of the social media tips, app reviews, and trend analyses I’ve missed?”

Well, this is the Internet — you could search and scroll your way around in the hopes of finding the resources you’re looking for. Or, you could simply take a peek below at our handy weekly guide to all that was new on the web in the last seven days.

This week’s roundup includes some social media sleuthing tips for that upcoming job interview, the innovative ways that lawyers use the social web to advance their careers, and some Apple-themed products for baby that will have you cooing uncontrollably.


Social Media

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  • Top 10 Stop Motion Videos on YouTube
    The painstaking art of stop motion video is widely honored on YouTube. Here are 10 of the best animations we’ve seen.
  • Top 10 YouTube News Bloopers
    Who doesn’t love a good blooper reel, especially when it comes from those suit-and-tie-serious news anchors? For a laugh, check out these 10 greats that were just too good not to find their way to the Internet.
  • 5 Things the Library of Congress is Archiving Online
    You may not think of all your social media noodlings as a historical document, but that’s what the Library of Congress aims to create with its archive of the web. Check out what their huge project of capturing our time entails.
  • 6 Websites for Remembering and Honoring Veterans
    Though Memorial Day has passed, it’s never a bad time to take a moment and reflect on the sacrifices of those who defend our country. These six sites are full of important stories and resources.
  • How Lawyers Are Using Social Media for Real Results
    While many attorneys and firms have been cautious around new media, some have reinvented their careers through blogging, tweeting, and sharing. Here are some examples.
  • 4 Social Media Efforts to Aid the Gulf Coast
    The Gulf oil spill tragedy has left many feeling powerless to help out, but pockets of non-profits are using social media tools for grassroots action. Here’s a look at their efforts.
  • HOW TO: Make a Great How-To Video
    Tom Laidlaw, the CEO of the how-to video site VideoJug.com, shares some top dos and don’ts for the instructional format.
  • 4 Tips for Producing Quality Web Videos
    With the explosion of web video content, it’s harder than ever to get your productions seen and heard. Here are a few tips that will help you distinguish your videos.
  • How Does Facebook View the World?
    Facebook may be the first large scale Internet company to survive a bold “shoot first and ask questions later” policy when it comes to innovation. Here’s a look at what they’ve done right, and what could be improved.

For more social media news and resources, you can follow Mashable’s social media channel on Twitter and become a fan on Facebook.


Tech & Mobile

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For more tech news and resources, you can follow Mashable’s tech channel on Twitter and become a fan on Facebook.


Business

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Reviews: Android, Facebook, Internet, Mashable, Twitter, YouTube

Tags: business, facebook, Features Week In Review, List, Lists, Mobile 2.0, small business, social media, tech, twitter, youtube

Look Who’s Blogging [STATS]

Bloggers, on the whole, are young — but not too young, according to a report from research company Sysomos. That’s right, the voice of the Internet, for the most part, is aged 21-35.

This information isn’t particularly surprising, given the fact that people in this age bracket grew up during the blog boom — which started roughly seven years ago, according to Sysmos — but it does show an interesting striation in terms of where people are on the web.

The report culled more than 120 million blog posts for information. According to a rep, “The demographics — including age, gender, location — are based on self-disclosed information. For example, if someone mentions I live in Queens, or Brooklyn, or Manhattan, we put that person as living in New York.”

Using this method, the company deduced that 53.3% of the total blogging population is 21-35 years old. Bloggers aged 20 and under came in second, with 20.2%, followed by 36-50-year-olds (at 19.4%), and 51-year-olds and older (7.1%).

These numbers go hand-in-hand with previous studies we’ve seen — past research has indicated that Twitter is beloved by teens (which makes sense considering that it’s a newer platform) and older folks are finding their way to Facebook, so much so that mothers have become a target audience for ads (with 400 million accounts, Facebook has a pretty diverse user base).

Interestingly, Sysmos also found that the gender distribution is nearly even among bloggers — with women making up 50.9% of keyboard jockeys and men 49.1%. We’re happy to see such equality reflected in the blogosphere (Sysmos, however, had no data with regard to race).

Other notable stats include:

  • 29.2% of bloggers are located in the U.S. — that’s four times as many as the the UK, which comes in second with 6.75%.
  • California has the most bloggers (14.1%), and New York comes in number two with 7.1%.
  • While more than half of the tweets in the world come from the U.S., only a third of blog posts originate there.

What do you think of these findings? Does anything surprise you?

[img credit: Mike Licht, NotionsCapital.com]



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Reviews: Facebook, Twitter

Tags: blog, facebook, social media, stats, twitter

How Does Facebook View the World?

Facebook Global Network ImageChris Saad is VP of strategy at Echo, the world’s leading provider of comment/conversation technology to Tier 1 publishers. He is also the co-author of the Synaptic Web Strawman, co-author of the Attention Profiling Markup Language (APML) specification, and co-founder of the DataPortability Project.

Last week, I wrote a post calling out Mark Zuckerberg for making a correlation between Facebook’s privacy issues and their altruistic pursuit of data portability.

Today I’d like to do something a little different. I’d like to examine some of the reasons why Facebook is finding it challenging to either a) implement data portability, or b) communicate about issues of privacy or data portability — and why ultimately, that might be OK, in the sense that it leaves room for the rest of the web to innovate.

I will examine the issue in three parts. These parts, I believe, make up the crux of any reasonable criticism of Facebook at this time.


Data Portability vs. Interoperability


First, Facebook tends to discuss data portability without acknowledging the significance of open standards and interoperability.

Data portability is not just allowing users to access their data. There is a silent “Interoperable” before the phrase that means the data, and the protocols to get it, need to be based on open standards and be interchangeable. Letting people code against your API is not the same as building the API in such a way that others (i.e. social aggregators or networks) could participate in the transactions just as easily.

Facebook’s challenge, however, is that they are pioneering many of these interactions and can’t necessarily wait for standards to emerge or crystallize before acting.

Standards emerge after a good pattern gets established. In many ways, Facebook’s leadership in demonstrating these patterns at scale shows the way (and provides the market momentum and emotional fuel) for standards to emerge. See the OExchange announcement earlier this week, for example.

The challenge for Facebook here is to balance their need (and obvious appetite) for innovation with architectural choices that allow for open standards and interoperable protocols to be absorbed by their system. To show true commitment, they must also quickly adopt standards as they emerge.

Taking these steps would put them in good position to avoid the Internet-scale forces that often reject proprietary platforms as fast as they emerge. In addition to decisive action, if Facebook clearly acknowledged this to stakeholders, it would go a long way.

Will they make these decisions rather than pay lip service? That seems unlikely.


Social Contracts vs. Open Culture


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Second, Facebook confuses privacy concerns with anger over a violation of their social contract with users, specifically with regard to people pushing back on the general goal of human openness.

The potential for social media to make the world a more transparent and connected place is real and significant. I don’t think that any rational person who seriously considers the trends could argue against the idea that people sharing more in public, and reading more about others, could reduce fear born from any sense of ‘us’ vs ‘them’.

I don’t think that anyone really challenges Mark Zuckerberg on this point when he makes it. They shouldn’t.

The challenge for Facebook, however, is they began with a social contract — a promise to their users — of a private place for sharing amongst mutually confirmed friendships.

To their credit as a company, they want to continue to push the boundaries, and innovate and evolve as quickly as the market. And the market has evolved. Thanks to Flickr, Twitter and others, public is the new default, and Facebook needs to keep up. For them to change direction towards these open defaults, however, they must declare this intention clearly and unequivocally.

The team at Facebook tries to talk about the need for an open and connected society, and have continued to make incremental steps in this direction. But they have really failed to put it in the context of their history and our future. They need to tell the story of a cultural trend towards openness and explain that while they started as private place, their (new) unashamed goal is move towards a public one.

Doing it in small steps without explaining the end goal or the reason, or even acknowledging the fundamental shift, is a big (and unnecessary) source of criticism.


Open Culture vs. Open Technology


Third, Facebook tends to use the word ‘open’ without drawing a distinction between culture and technology

When the team at Facebook talks about wanting to make the world more “open,” I, and others who care about such things, hear them cloaking themselves in the mantra of Open Technologies when they are actually talking about open/transparent/public culture.

Trying to draw the distinction between Open Technology vs. Open Culture is difficult for Facebook, considering that their audience is not that of our little echo chamber but rather a very mainstream community that does not understand such nuance. So in some regards, glossing over these distinctions is understandable given their target market.

The problem, though, is that making the world a more open place using closed technologies all routed through a single company is not the way it can or should work.

A more interoperable, peer-to-peer method of achieving cultural transparency is critical for there to be true openness (of both kinds). There is an architecture that would allow each node (read: user/site/service) to be a first class citizen on the interoperable social web and to choose how public or private it is when it comes to sharing.

Facebook might know this, but their job is not to create an interoperable social web. They are the market leader — the clear winner — and as Dave McClure likes to say, “Open is for losers.” The nice thing about the web, though, is there are a lot of big, important, well funded and motivated losers who will ensure that Open will win in the end.

Facebook’s job, however, is to capitalize on their momentum and network effects to create maximum value for their shareholders. This is not ‘evil’ or even necessarily undesirable. Because like with open standards, oftentimes until someone shows the industry how it’s done (and frankly lights a fire under its butt), it’s often hard for us all to collectively imagine what the future might look like.

The challenge for Facebook — one they are more than capable of facing – is keeping up with the inevitable opening of the walls and the peering of the nodes. They are the most agile and innovative company at scale that has ever existed on the Internet. If anyone can do it, they can. The only question is, can the rest of the community execute as well?


Conclusion


In these three areas — Data Portability vs. Interoperability, Social Contracts vs. Open Culture, Open Culture vs. Open Technology — Facebook has made big moves and very high profile blunders. Their challenges are great and their ability to execute with ambition first, ask questions later and quickly clean up the mess is the very reason for their success.

Are these blunders a series of accidental missteps (a combination of ambition, scale and hubris) or a calculated risk to force their world view on unsuspecting users (easier to ask for forgiveness)? Only the executives at Facebook can ever truly answer this question.

What’s clear, though, is that their platform is tightly coupled with countless other websites and applications across the web, and their financial success is aligned with many influential investors and actors. At this stage, and at this rate, their continued success is all but assured.

But so is the success of the rest of the web. Countless social applications emerge every day and the rest of the web is, and always will be, bigger than any proprietary platform. Through its action and inaction, Facebook offers opportunities for us all. And in the dance between their moves and the rest of the web’s, innovation can be found.

The only thing that can truly hurt the web is a monopoly on ideas, and the only ones who can let that happen are web users themselves.



For more social media coverage, follow Mashable Social Media on Twitter or become a fan on Facebook




More Facebook resources from Mashable:


- Why Facebook’s Privacy War Is Not Over
- Why Facebook Must Get Serious About Privacy
- 4 Tips for B2B Marketing on Facebook
- In Defense of Facebook
- The Local Advertising War Will Be a Clash of the Internet Titans

Image courtesy of iStockphoto, alwyncooper


Reviews: Facebook, Flickr, Internet, Twitter, iStockphoto

Tags: data portability, editorial, facebook, open technology, privacy, social contracts, social media

HOW TO: Organize Your Contacts for Networking Success


Dan Schawbel, recognized as “Personal Branding Guru” by The New York Times, is the Managing Partner of Millennial Branding, LLC, the #1 international bestselling author of Me 2.0, and owner of the Personal Branding Blog.

Managing your online network is critical, whether you’re looking for a job, trying to advance in your career, or you’re starting a business. Think of the Internet as a global talent pool that has more contact information than the White Pages. In fact, 80 percent of available jobs are never even advertised, with more than half of all employees finding their jobs through networking, according to BH Careers International.

Social networks have connected and exposed us to more people than ever before. With all the online friends and followers you’ve accumulated, it’s become increasingly complicated to make sense of your social graph and use it to your advantage. It’s also never been more important to build your contact database, organize it, and then put it to work for you. The old adage “it’s not what you know, it’s who you know,” is true, so consider your rolodex more valuable than your wallet when it comes to achieving success in business.

Here is how to create a basic contact management strategy, stay connected and organized from your desktop to your phone, and give you some insight onto how to expand your network.


Your Contact Management Strategy


You will always have different tiers of relationships, from family, to friends, to associates, to acquaintances and everyone in between. In order to organize your database, you need to have specific categories in mind. Consider things like the strength of your relationship, how important the relationship is to you, the last time you connected with them, three things about them, what company they work for, their location, and their contact information (e-mail, phone, address, LinkedIn). You can use a Microsoft Excel spreadsheet, an Access Database, Act!, or another similar software package to help manage your contacts, using these columns. Aside from these software packages, there are other applications listed below that can help you. By organizing your contacts under these main categories, it will allow you to reconnect with the right people, and expand your relationships.


1. From Your Social Graph to Your Desktop


It’s very important that you have physical copies of your contact database as a backup. Although, you may participate in a handful of social networks, that data resides in the cloud, and not on your desktop. Backing up your social graph means that if, for some reason, your social media profile disappears, is removed entirely, or the social network collapses and you lose everything, you’ll be protected regardless. Try to get in the habit of exporting your contacts so that you have a copy on your desktop in an Excel file.

Here is how to save your social friends, contacts, and followers on your desktop:

Facebook: Although Facebook might appear as a wall garden, there’s actually a trick to capturing your friends’ phone numbers and e-mail addresses. Create or use your existing Yahoo! e-mail account and import your Facebook friends right into your address book. Then download the .CSV file to your desktop.

LinkedIn: After logging into LinkedIn, go straight to the “connections” link in the global navigation area. At the bottom of the page, you’ll see “export connections.” From the next screen, you can download the .CSV file to your desktop.

Twitter: You don’t have the ability to view email addresses or phone numbers of your Twitter followers. You can, however, download a .CSV file of 100 of your followers to your desktop by using Twitter Export. The information in the spreadsheet will be the name, user name, follower and following count, and their bios.


2. From the Cloud


Gist (Free): Use this tool to make sense of your social connections. After creating an account, you can immediately import your contacts from Outlook, Facebook, LinkedIn, Gmail, Lotus Notes, as well as .CSV files and vCards. After you have established your network, you can view the last time you’ve reached out to each of your contacts, how many emails you’ve sent and received from them, and what companies they work for.

JibberJobber (Free to $9.95/month): This tool allows you to organize and manage your job search, track relationships, target companies, and track the jobs you apply to. With a free basic account, you can manage up to 75 contacts. There is no limit to the amount of contacts you can store with a premium account.

Xobni for Microsoft Outlook (Free): Microsoft Outlook can help you manage your address book, but with the Xobni add-on, you can integrate the social media profiles of your contacts. This means you’ll receive additional contact information that wouldn’t normally be included in your address book.

Disclosure: Gist is a sponsor of Mashable.


3. From Your Phone


The strongest relationships are created in the real world, not the virtual world. If you’re on a plane, train, car, or just at a networking event, you’ll want to capture contact information from the people you meet. A paper business card is still extremely important for exchanging information with people, but the following tools will help store information virtually on the go.

Groups 2 ($5.99): The fastest way to manage your contacts on your iPhone with a drag and drop interface. You can create your own groups, send a mass e-mail to members of each group, and attach vCards to share information with others. Aside from sending e-mails, you can make quick calls, and send text messages. An additional benefit with this application is that is syncs with your Windows address book.

WorldCard Mobile ($5.99): You can scan business cards onto your iPhone by taking a photo, and it instantly recognizes data from business cards and sorts the fields into a contact list. You can save a lot of information into each contact profile, including an image, e-mail, website address, phone number, SMS, and maps.

Bump (Free): If you want to save precious time, and want to have a little fun with your in-person networking, then this application is for you. With Bump, all you have to do is hold your iPhone next to a fellow iPhone user and “bump” them together. You can share photos and contacts with other people who have iPhones and the Bump application.


Growing Your Network


There is a lot of value in a contact management system. It saves you time from researching information about people you’ve already met, and can act as a reference sheet. It also allows you to keep organized and aware of which contacts you haven’t spoken to in a while, and who works at companies that you either want to collaborate with, or work for. The payoff of investing time in a contact management system is that you will be able to keep track of the people you meet, refer back to it, and grow it throughout the course of your life.

In order to expand your network, you need to target people who are in your industry, and those who share the same interests and passions that you have. Once you connect with them in-person, through e-mail or phone, put them into your contact management system.


More business resources from Mashable:

- 5 Ways For Small Companies To Better Engage Reporters
- How One Small Biz Turned Their Company Retreat Into Social Media Success
- Growing Your Business: 5 Tips From the Founder of Foursquare
- 5 Essential Apps for Your Business’s Facebook Fan Page
- HOW TO: Implement a Social Media Business Strategy

Image courtesy of iStockphoto, tiridifilm


Reviews: Facebook, Gmail, Internet, LinkedIn, Mashable, Microsoft Outlook, Twitter, Windows, Xobni, iStockphoto

Tags: business, contact management, contacts, facebook, how to, linkedin, networking, organize, twitter

Facebook Launches U.S. Politics Page

Facebook has launched a page devoted to U.S. politics, located at Facebook.com/USpolitics.

Rolled out at the Personal Democracy Forum in New York City, the page monitors how U.S. politicians, elected officials and political campaigns use Facebook to connect with citizens.

Facebook is an important part of U.S. politics today. Barack Obama has an incredibly popular page, with more than 8.6 million fans; recently, U.S. President George W. Bush started his own Facebook page, amassing over 70,000 fans in a very short timespan.

Facebook also has a similar page devoted to sports, as well as all of the celebrities who use Facebook.



For more social media coverage, follow Mashable Social Media on Twitter or become a fan on Facebook




Reviews: Facebook, Twitter

Tags: facebook, social media, social networking, US politics

Facebook Fans to Pick Next Face of Levi’s

Levi’s is holding a video contest on Facebook to find the first online “face and voice” of Levi’s womenswear, who will be known simply as “Levi’s Girl.”

Aspiring virtual spokeswomen of the American denim and casual wear manufacturer are asked to submit a 1-2 minute video via the company’s Facebook app explaining why they would be the perfect fit for the role, which involves reaching out and engaging with Levi’s female fan base on Facebook and Twitter. Video submissions will be accepted until June 20.

“Last year, we empowered the ‘Levi’s Guy’ -– our social media coordinator –- to be the voice of the Levi’s brand to our Facebook community,” recounted Director of Women’s & Digital Marketing Kristin Bannister. Now the company is looking for someone with “an amazing personality who is willing to be the face [of the brand] and to connect with our female fan base.” Ideally, that person will already have a strong social media presence and be passionate about global issues, fashion and style, Bannister explained.

Levi’s will comb through the entries and select five finalists, whose videos will then be shared on Levi’s Facebook Page. Community members will have one week to vote for their favorite candidate, to be announced at the end of July. The winner will land a six-month paid position in Levi’s San Francisco headquarters, working alongside “Levi’s Guy” in the marketing department.

Levi’s has pursued an aggressive social media strategy in the past, having been one of the first major brands to integrate Facebook’s new Instant Personalization features with its site and launching what we dubbed as one of the most innovative viral video ads of 2009.

When asked about the value social media provides to Levi’s, Bannister explained that “it’s more about engagement…we don’t put strict measurements on sales.” The brand boasts more than 300,000 Facebook fans, which has grown by more than 25% in the last few months. In addition, Levi’s Guy has over 5,000 followers on Twitter.

We think the campaign is great for a number of reasons. Firstly, it will attract far more attention than a generic post on a job board — or any other traditional employee search method for that matter — while still allowing Levi’s to exercise some control over the selection process. Perhaps even more importantly, it will increase engagement with existing Facebook fans and attract new fans from contestants’ social networks. What’s more, Levi’s fanbase will already be familiar with the Levi’s Girl before she even starts work.

What do you think of the contest? Have you ever competed in something to win a job?



For more social media coverage, follow Mashable Social Media on Twitter or become a fan on Facebook




Reviews: Facebook, Twitter, video

Tags: facebook, jobs, levis, social media

5 Small Business Social Media Success Stories

This series is supported by Bantam Live, a web-based collaboration workspace with “Social CRM” for small business teams. For more information visit BantamLive.com.

A recent study conducted by the University of Maryland’s Smith School of Business showed that nearly one in five small business owners are integrating social media into their business processes, and that technology adoption rates in the U.S. among small businesses have doubled in the past year from 12% to 24%.

Whether your business is ahead of the curve or looking to catch up, small businesses on both sides of the track can learn from the success stories of others. Here’s a list of five companies that are kicking tail and taking names while staying on top of their social media efforts.


1. Emerson Salon Creates a New Business Model


In 2008, when co-owners Matt Buchan and Alex Garcia decided to buy and makeover a hair salon in Seattle, Washington, which they renamed Emerson Salon after Ralph Waldo Emerson, they decided that the Internet would be an important focus for their business. Little did they know that two years later, 75% of their business would be sourced from Facebook, Twitter and their blog. After talking with these savvy entrepreneurs, it was obvious that they had created a whole new business model in the hair and beauty industry, in which social media was king. Social media is so ubiquitous in their salon that Buchan noted that, “it’s rare for even a walk-in customer to come in and not have read our blog or seen our tweets.”

Buchan and Garcia have lent tremendous efforts towards building an online community while keeping up with the latest trends. You can measure their efforts by taking a look at their website. Right away, they have links to all of their social profiles, links to all of their stylists’ social profiles, their blog feed, and a button where users can book their next hair appointment online. Even more impressively, after booking an appointment, a user can share their appointment with friends on Twitter or Facebook. Since introducing social media into the mix, traffic to their website has more than tripled. It’s no wonder the salon believes so strongly in the power of connecting.

Lastly, Emerson Salon makes it a point to stay involved with the local community and build a place where customers can gather for just about anything. Buchan elaborated that, “whether it’s talking about the next local street fair, things we are passionate about (like the Lost finale), or just our latest hair cut special, social media is a great place to engage the community.”


2. Butter Lane Supports a Following


If there’s a cupcake bakery out there with an knack for social media, it’s Butter Lane. Not only are they on Facebook and Twitter, but they also run a Yelp offer and manage their Yelp venue page, maintain a blog on Tumblr, run group-buy specials on Groupon and LivingSocial, and have a special on Foursquare.

How do they keep up with all of it? Co-Owner Maria Baugh said she and her team are avid users of Postling, a social media management tool that allows businesses to see all of their brand activity on various social media platforms all from a single interface. Baugh noted, “It has a dashboard where we can see on one screen the most recent tweets, Facebook posts and Yelp reviews. And simply click one button to reply to any post immediately. Very convenient.” For small businesses who are strapped for time, a tool like Postling offers a one-stop place for staying in contact with customers.

For Baugh, the focus for Butter Lane will always be on perfecting their products and delivering excellent customer service. She stressed that:

“Obviously it’s crucial to make a great product, but it’s also extremely important to give the customer a great experience. It’s so incredibly simple, yet it’s so often overlooked. Go the extra step with service and you’ll win customers for life. Social media helps us do this in a variety of ways. Yelp particularly is very helpful for us to monitor our customer service and make sure our staff is going above and beyond. We take all of the reviews very seriously and have made modifications to both staff and product based on Yelp reviews over the months.”

It’s no surprise then that Butter Lane has gained a dedicated following. When recently asked to explain how Butter Lane had created a cult following, Baugh’s response was that, “it never occurred to us that people viewed us that way, and of course, we were thrilled. But if we do have any kind of cult following it is due in large part to our involvement in social media.”


3. The Social Man Gets Personal


In a business like social coaching, there’s no avoiding one-on-one conversations. A typical session could entail a lesson at the bar, a discussion on social dynamics, or a break-down of an interview with a hot girl. Jonathan Christian Hudson, founder of The Social Man, a small social coaching business based in New York City, explained the dynamics between coaches and clients. “Our clients have to trust us and like us in order to work with us,” he noted, “and there’s no better way I know of to demonstrate that than by putting our faces out there and having a real dialogue with them.”

Hudson asserted that one of The Social Man’s biggest competitive advantages was the natural personalities of his teammates:

“I’ve been told that the biggest thing that sets us apart is our personality. We come across as, and I’d like to think we are, down-to-earth guys –- the sort of cool brother that a dude always wanted. It’s the casual nature of the conversation we have with our audience that separates us from the pure marketers.”

Videos sites Blip.tv and YouTube have allowed The Social Man to get personal with clients and prospects. Through their channels on both sites, they run a series called “Ask the Social Man,” in which Hudson and his colleagues answer questions on dating and pick-up techniques. Since they began uploading daily videos, the company has seen a rise in site visits and sales.


4. Liberty Bay Books Starts Conversations


Liberty Bay Books is an independent bookstore located in Poulsbo, Washington that specializes in Scandinavian and nautical books. From a brief conversation with Owner Suzanne Droppert, you immediately understand that she places a very high value on conversation and the exchange of intellectual ideas. Social media, then, is a natural outlet for a community thought leader like Droppert.

Droppert began experimenting with social media after attending an educational seminar early last year. The presenter absolutely insisted the attendees join Twitter immediately. Droppert believes it is important to stay connected with online social conversations regarding your business’ space. She stays abreast on books, travel, food and local events via her store’s Facebook and Twitter pages. She also keeps the community up-to-date on book signings and in-store events on the company blog and YouTube channel.

In the end, Droppert’s goal is to share views, ideas and conversation with her customers and the authors who visit her store. Her social media efforts, which are an extension of her genuine interest in her customers, have led to a growth in sales, as well as a growth in genuine connections with her customers. Droppert mentioned, “People will mention they saw a post of mine on Facebook, and we’ll talk about it over coffee here in the store.”

The types of connections that Droppert has with her customers are rare in our fast-paced, self-centered world — something that every business, big or small, can work towards.


5. Feather Your Nest Makes a Name for Itself


Set in the tourist destination of Eureka Springs, Arkansas, Feather Your Nest is a specialty shop for homemade and vintage-looking gifts. You can find them on Facebook, Twitter, Etsy and their blog. Owner Gina Drennon, a web designer and self-starter, is a gem in the rough when it comes to Internet-savvy small business owners in her neighborhood. Drennon explained,

“Eureka Springs is a tourist resort with literally dozens and dozens of shops. We stand out in the crowd because very few [of those shops] are active in social media. Very few businesses here sell online, and those that do have not seen the success that we have.”

Drennon illustrated the situation perfectly. Eureka Springs is a town where not even use of the Internet has begun to blossom among small business owners. In that type of environment, an entrepreneur like Drennon is positioned to pull ahead. And that she did.

Drennon has made a name for her shop, and she has had tremendous success. Says Drennon:

“I’ve seen our web stats increase, followers increase, interactions increase, and most importantly, sales increase. But not only that, I’ve made many meaningful connections with bloggers and magazine editors that have featured our products and our store, which bring us huge amounts of attention that you really cannot put a price on. I can positively say that at least half of the national press we’ve received is due to contacts we’ve made over social media.”

Small businesses with shoestring marketing budgets should never underestimate the power of word of mouth generated by media. The folks at Feather Your Nest have certainly taken advantage of it.

There are countless examples of small businesses taking the reigns of social media and leading their businesses to success. Let us know which success stories stick out in your mind in the comments below.

Image courtesy of iStockphoto, dgrilla



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Series supported by Bantam Live

Bantam Live is a web-based collaboration workspace for small business teams that combines “Social CRM” with project/task management and microblogging communication – all centered within a real-time activity stream. Business teams can share an address book and track contacts and conversations, track prospects and sales pipelines, and organize projects and tasks to get work done. With integrations to social networks, team members can search for keywords and reply to and import new contacts and their real-time profiles into Bantam Live.


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Tags: bantam live, butter lane, emerson salon, facebook, feather your nest, liberty bay books, small business, small business tips series, social media, the social man, twitter, yelp, youtube

Quit Facebook Day Falls Flat

Yesterday was Quit Facebook Day, and for all intents and purposes, it was a bust. According to the group’s homepage, only 34,000 users vowed to “quit Facebook” and remember, committing to quit and actually quitting aren’t the same thing.

While the debate over Facebook and privacy is far from over, those concerns are trumped by the utility of the actual service. At least for now.

Yesterday, we asked readers if they were going to quit Facebook. After more than 10,000 votes, nearly 63.73% of readers (6,593 combined votes) said that they would not be quitting Facebook. 25.57% (2,645 votes) said that they were going to quit Facebook and 10.7% (1,107 votes) said that they didn’t even have a Facebook account.

Now, our poll was far from scientific, but it does offer some anecdotal food for thought. What we’ve been hearing from readers over the last few months isn’t that privacy concerns or fears are unwarranted — Facebook users do seem to be uneasy with some of the changes to the service and its growing reach — but that the service itself is ultimately too important as a way of communication to give up.

The long-term impact of the latest privacy control updates remain to be seen but it looks Facebook has emerged from this round of privacy warfare relatively unscathed — at least for now.

Image courtesy of iStockphoto, malerapaso



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Tags: facebook, privacy, quit facebook day

90+ Essential Social Media Resources

Social Media SofaNow you’ve gone and done it. You’ve come across a list so enormous, so useful, and so awesome, our futile attempts to describe it have been lost in the tubes of cyberspace.

We’ll just say this: No matter what you’re into — Twitter, Facebook, Mobile Apps, Business Development, or good-old-fashioned YouTube hilarity — you will find it below.

So put down your barbeque, send out another huge thanks to our men and women in uniform, and limber up your scrolling finger — it’s a big one.

If you dig the uber-list, be sure to send some comments our way down below!


Social Media


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  • HOW TO: Disable Facebook’s “Instant Personalization” [PRIVACY]

    New menus on the Facebook home page this week took users by surprise, and left many concerned about the privacy implications of being suddenly more “connected” to their favorite sites and interests. If you’re looking for ways to opt out of these new features, this guide will show you how.

  • HOW TO: Spring Clean Your Twitter Account

    An untended Twitter feed can quickly become overgrown with useless tweets and dead weight users. These great tools will help you streamline your Twitter account in no time.

  • How Freelancers are Using Social Media for Real Results

    Social media can be a boon for those who make their living gig-to-gig. Sheer networking is only the tip of the iceberg when it comes to landing work via the social web. We spoke to freelancers in a variety of fields to find out how they make it happen.

  • 9 Essential Social News and Bookmarking Sites for Designers
    The design community is always hungry for content, inspiration, and tutorials. These nine networks are a great place to discover and share creative resources.
  • 4 Ways One Non-Profit Uses Location to Increase Engagement
    The National Wildlife Federation has been getting creative with their social media awareness campaigns, particularly when it comes to location-based technologies. This post discusses some of their innovations.
  • Tim Ferriss: 7 Great Principles for Dealing with Haters
    For all the personal connections and open sharing done on social networks, you’ll always find a fair share of scathing negativity. Tim Ferriss, author of The Four Hour Work Week, gave a talk at The Next Web ‘10 event in Amsterdam, and had these seven points to share on the subject.
  • Gowalla CEO Talks About the Future of Social Media [INTERVIEW]
    We sat down with Josh Williams to discuss the origins of his location-based network, and what current trends in the space mean for the future.
  • 5 Free Services for Pre-Scheduling Your Twitter Updates
    Whether for marketing purposes, event promotion, or just keeping your account fresh while you’re on vacation, a tweet scheduler can be a handy tool. Check out these five great ones, all of them free.
  • How Twitter’s New Media Blog Aims To Teach By Example
    Twitter’s new blog highlights news organizations with smart Twitter integration in the hope of becoming a resource for the media. We spoke with Twitter about their strategies and goals.
  • Top 10 LEGO Movie Tributes on YouTube
    Those stop-motion goodies are back, this time reenacting our favorite flicks in all their colorful plastic glory.
  • Top 10 YouTube Cover Songs
    For better or worse, YouTube has become the ultimate repository of musical tributes. From guys in their bedrooms, to a capella cleverness, to guitar-wielding toddlers, this hand-picked list highlights some of the best around.
  • 5 Ways to Support World Malaria Day Online
    The fight to end malaria in the developing world has become a rallying cause on the social web. Check out these five easy ways you can make a difference online.
  • How Non-Profits are Using Social Media for Real Results
    Social media has become an essential tool for non-profits in their efforts to spread awareness and raise funds. Check out some real-world examples of how some organizations have put the social web to good use.
  • Why Content Curation Is Here to Stay
    At times, content creators and content curators have been at odds. But the sheer volume of “stuff” and noise on the web has made curation essential. This post discusses the status of the curator on today’s social web.
  • Social Enterprise: 5 Tips for Getting Execs on Board
    There’s no longer much question about whether corporations need to be engaged in social media, but convincing the head honchos of the value can be challenging. We spoke to some of the top names in social strategy and got some great tips on bringing the boardroom up to speed.
  • How Does Twitter’s New Social Good Initiative Stack Up?
    The recent launch of Twitter’s Hope140 campaign has already done some good for important causes, but how effective is it when compared to other social awareness and fundraising campaigns? This post discusses the pros and cons of tweet-based charity.
  • 5 Ways Facebook’s Open Graph Will Impact E-commerce
    Facebook’s new Open Graph technology could dramatically change how we interact with the web, especially when it comes to online shopping. These five predictions lay out what to expect from your favorite e-commerce sites in the near future.
  • Top 10 Wedding Dance Videos on YouTube
    If you think you’ve seen some crazy nuptials, check out some of these dance moves, immortalized forever in the hallowed halls of YouTube.
  • HOW TO: Find Long Lost Friends on Facebook
    400 million people are using Facebook. If you’re looking for someone, chances are you can find them there. Here’s how to do it.
  • HOW TO: Make the Most of Your Twitter Profile Page
    There’s a lot more to Twitter than just sharing your favorite foods in 140 characters. If you’re looking to make an impression with your profile page, check out these tips.
  • 5 Ways Government Works Better With Social Media
    Social media has the potential to make government more transparent and accessible. Here are five examples of how the social web can improve public services.
  • 8 Tips for a Successful Social Media Cause Campaign
    Social networks can provide unprecedented reach to non-profits and their partner companies, but there are some strategies to note before diving into the next campaign. Check out these eight tips.
  • 4 Tips for Integrating Social Media Into the Classroom
    Education has long faced resistance to new technologies, but social media can be a great resource in the classroom. Here are some tips on bringing it to the fore.
  • Top 5 Social Media Tips for C-Suite Execs
    While your web-savvy employees may be hip to social media, getting upper management on board can be challenging. We gathered some expert advice, and lay out the value proposition in this post.
  • Why the Fashion Industry Loves Foursquare
    Lifestyle brand Diesel recently launched a fairly tacit Foursquare campaign that demonstrates the great marketing potential for location-based services. This post details where they succeeded, and where they fell short.
  • Why Hasn’t Location Reached the Mainstream Yet?
    Despite all the buzz about location-based services, most people don’t use them. Here are some of the reasons why, and a few predictions about the future of the trend.
  • HOW TO: Turn Slacktivists into Activists with Social Media
    Non-profit Twitter and texting campaigns may be tapping thousands of new cause contributors, but is a $10 SMS really where their engagement ends? This post speaks to how non-profits can deepen that connection through social media.
  • Social Media Parenting: Raising the Digital Generation
    Who are your kids friending on Facebook, and how much online time is too much? We asked the experts to weigh in on some concrete strategies for raising the first fully digital generation.
  • HOW TO: Get Notified When Someone Hacks Your Facebook
    Did you know that Facebook can alert you when someone logs into your account from an unknown computer? Follow these simple profile steps to set up this important security feature.
  • In Defense of Facebook
    With all the vitriol surrounding Facebook’s latest privacy gaffs, this post takes a moment to look at the people most responsible for our online privacy — ourselves.
  • How Facebook Makes Edgy Concepts Mainstream
    Two years ago, the thought of sharing your location or credit card purchase history online would have seemed ridiculous. Today, it grows ever more mainstream thanks to major social networks like Facebook that make these early-adopter trends more comfortable for the average user.
  • Why Twitter Needs to Do More to Save Trending Topics
    Twitter recently amended its trending topics algorithm in the hopes of producing more relevant and newsworthy results. But is this an interference in the natural development of popular topics? And is Twitter doing enough to remain a relevant source of real-time news? This post takes a hard look.
  • How the U.S. Engages the World with Social Media
    You might be surprised to learn that the U.S. Department of State and many of its embassies around the world are having great success shaping America’s image abroad through social media. We spoke with some of the diplomats and officials who are making a difference through Twitter and Facebook.
  • 21 Rules for Social Media Engagement
    If you’re creating a social media policy for your business, or even your personal brand, these 21 points are a surefire way to stay on track and on message in an online world full of noise.
  • 5 Innovative Websites That Could Reshape the News
    While traditional journalism remains in upheaval, a handful of startups have provided a glimpse at what the future of news gathering might look like on the social web. Whether these models are sustainable remains to be seen. Check out this post for look at some of these innovators.
  • 5 Essential Facebook Privacy Tips
    If you’re not cognizant of your Facebook privacy settings, you may be broadcasting things to the world (or even certain groups of friends or family) that you may not have intended. Note these important settings to ensure you stay in control of your social data.
  • How Social Media is Changing Government Agencies
    Agencies around the world are finding that social media is more than a broadcast medium. Active engagement can serve the public in important ways. Here are some examples.
  • EXCLUSIVE: Behind the Scenes at the “Married on MySpace” Wedding [VIDEO]
    We got an exclusive chance to go behind the scenes at the actual wedding of winning couple Dehlia and Graeham Ford-Feliz.
  • TwitPic Founder Talks About the Future of Twitter Photo Sharing [VIDEO]
    TwitPic has become one of the most popular ways to share photos on Twitter. With a recent facelift and a lot of attention from prospective buyers, the company has some big plans in the works. We spoke to the founder, Noah Everett, to get his take on TwitPic’s rapid growth and future.

Business


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Mobile


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  • 4 Reasons the iPhone Is a (Video)Game Changer
    The iPhone has truly taken the video game world by storm, and there’s plenty yet to explore in mobile gaming. Check out this analysis of the current trends, and what they might mean for the future of the industry.
  • HOW TO: Turn Your Android Phone Into a Killer MP3 Player
    If you shun the iMusic lifestyle, you can still keep all your favorite tunes at your fingertips with an Android device. This post will show you how.
  • Top 10 iPhone Apps for TV Fanatics
    Whether you’re addicted to Lost, or have taken up the guilty pleasure of Gossip Girl, there are great TV tie-in apps that will keep you up to date, and tapped into some great bonus materials.
  • 8 Best Android Apps for Health and Fitness
    Whether you’re looking to get in shape or stay that way, your mobile device can help. The Android Market is full of health-minded apps that can keep you on track toward physical fitness. This post reviews eight of the best.
  • 10 Free iPhone Apps To Learn A New Skill In 10 Minutes
    Have you ever wanted to learn origami, CPR, or Morse Code? There are apps for those, and many more skills, so fire up your iPhone and check out this list of freebies.
  • How Mobile Technology is Affecting Local News Coverage
    The news-gathering game has changed, thanks to the ubiquity of smart, multipurpose handhelds. Whether you’re using your own device to report and disseminate the news, or you’re tapping a social web of mobile updates and Twitpics for sources, the mobile-savvy journalist is out at the front of the industry.
  • 7 Ways Journalists Can Use Foursquare
    While Twitter and Facebook have been established as great places to make and break news, Foursquare’s growing popularity offers some interesting location-based opportunities for journalists.
  • 8 Best Android Apps for Photo Editing
    Looking to add a few tricks to your Android’s photography bag? Check out these eight apps that will have you cropping, filtering, and snazzing up those mobile snaps in no time.
  • How the Next iPhone Will Improve Your Productivity
    The upcoming release of the new iPhone and its accompanying OS upgrade means a lot of important changes for power users. Here’s a breakdown of the key features.

Tech


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  • HOW TO: Give Your Inbox a Master Cleanse
    If your inbox is bursting with social media notifications, useless newsletters, and unsolicited messages, you’re certainly not alone. Use these tactics to bring your unread count back into a reasonable realm.
  • HOW TO: Secure Your WordPress Blog
    WordPress is certainly a secure platform right out of the proverbial box, but there are always ways to protect your blog or site from the more nefarious denizens of the web. Heed these tips for more secure blogging.
  • 5 Real-Time Location Trends to Watch
    The location game is heating up faster than you may think. Keep on top of things by noting these important trends, as relayed by Joe Stump, CTO of SimpleGeo, who spoke at The Next Web ‘10 event in Amsterdam.
  • Why Schools are Turning to Google Apps
    The state of Oregon has made the bold move to embrace Google Apps for its entire education system. The reasons and benefits are compelling, and could open up a wealth of possibilities for schools around the country.
  • 8 Ways to Repurpose Your Old Electronics
    Why toss your obsolete gadgets in the landfill when you could transform them into art, data storage, and other useful items? Here are eight suggestions for keeping your gadget habit in the green.
  • 5 Quick Tips to Solicit Useful Design Feedback
    Designers can (and should) take their work very personally, but this often makes it hard to receive constructive criticism. Here are five easy ways to get the feedback you need to keep a project moving forward.
  • 5 Charities for Donating Your Old Electronics
    Just because you no longer have a use for your second generation iPod doesn’t mean it should be headed for the scap heap. Take a moment to note these charities where your old gadgets can be put to new use.
  • 7 Ways to Customize Your Real Life Online
    Sometimes, a startup can offer unique products that a big retailer or e-commerce outfit just can’t. These seven websites will customize all sorts of cool stuff — from shoes, to chocolate, to pet food.
  • 10 Awesome Webcam Feeds From Around the World
    Live webcams offer a real-time, remote glimpse at some interesting locations. We’ve hand picked these ten great ones for your viewing pleasure.
  • How Big Live Promises Big Change for Online Music Fans
    The soon-to-be-launched service Big Live aims to bring concert enthusiasts together on a social network-style platform. This post outlines some of the offerings of this ambitious project.
  • NFC Technology: 6 Ways It Could Change Our Daily Lives
    Near field communication technology, which enables data to be transferred between mobile devices at close range, has been around for some time. Recently, it has been gaining traction as a practical way to shop, do business, and more. Check out these examples that could become commonplace in the near future.
  • 5 Great Ways to Find Music That Suits Your Mood
    There are plenty of ways to generate a playlist based on artist, song, or genre. But what if you just need a tune-stream for a broken heart, or an energizing workout? These five web apps can do it with a few clicks.
  • Why Much of Your Favorite TV Content Still Isn’t Online
    With web video consumption growing, why has TV been so reluctant to fully embrace online viewership? We spoke to researchers and TV executives for some answers.
  • HOW TO: Add Facebook “Like” Buttons to Your WordPress Blog
    This post goes over several ways to implement Facebook’s “Like” buttons and other social plugins into your hosted WordPress blog or website, so that you can hook into the Facebook social graph.
  • WordPress 3.0: The 5 Most Important New Features
    The official launch of WordPress 3.0 is almost here, and it packs a host of excellent new features. Peruse this list to find out what all the hubbub is about.
  • 6 Free Websites for Learning and Teaching Science
    Release your inner science nerd and check out some of the web’s wonderful free resources for the pursuit of knowledge about our world. From genetics, to robots, to the infinite cosmos, these sites abound with information for students, teachers, and the just plain curious.
  • 10 Awesome Vintage Video Games You Can Play Online
    We dare you not to kill some time with these fabulous classics from gaming’s golden yesteryears. Strap in and click through to start reliving your former 8-bit glory.
  • 5 Tools For Integrating HTML5 Video in Your Website
    HTML5 is coming, and with it the coded potential to displace Flash as a viable medium for web video. These tools will get you rolling with the new format.
  • Five Amazing App and Gadget Demos from Google I/O [VIDEO]
    Google and its partners are rolling out some amazing new products and toys in the near future. We were on the ground at the I/O conference to get a hands-on video look at some of these developments.

Image courtesy of iStockphoto, M-X-K


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Tags: business, facebook, Features Week In Review, List, Lists, Mobile 2.0, small business, social media, tech, trending, twitter, youtube