Facebook Roundup: Bugs, Questions, Security, Media, Messenger and More

Facebook Questions Absent in Search Engines – Facebook launched its Questions service this week but so far the results are not available in search results. Search Engine Land reported that a Facebook spokesperson tells them, “Currently, search engines cannot access questions and answers through our Questions product. That may be something we consider for the future but have no current plans to allow it.” Also, searches on Yahoo, Bing and Google yielded no results for Questions.

Facebook to Add Delete Option – Facebook has released a “delete account” option, which would allow users to streamline the deletion of their accounts from the social network. Currently, the process of doing so is cumbersome and drawn-out with several steps. Facebook is testing the option with some users, which says it will “permanently delete your account and all information you have shared.”

Bump Releases Redesign – Bump has overhauled its iPhone app by changing its look, adding new features, allowing Twitter and LinkedIn integrations, chat function, a calendar feature and also allowing unlimited photo and contact sharing.

Info From 100M Facebook Users ‘Leaked’ – Much ado has been made this week about the “leaking” of information from 100 million Facebook users’ accounts. This information was downloaded by security researcher Ron Bowes from Facebook’s user directory, or index of public profile Pages. Which is to say that the “leaked” info was already public, including names, profile pictures and a few of the users’ friends.

‘Owner’ of Facebook Busted for Shrooms – Paul Ceglia is the man alleging he’s contractually entitled to 84% of Facebook per a contract he signed with Mark Zuckerberg in 2003. He seems to have a somewhat checkered past. In 2009 Ceglia was accused of defrauding customers in the amount of $200,000 for not delivering ordered merchandise and he also apparently enjoyed the effects of hallucinogenic mushrooms in 1997 while in Texas.

WaPo Further Integrates Facebook, Web Site – The Washington Post announced an expansion this week of its Network News tool, which incorporates social media feedback such as Likes and the Recommend button. Now users may see what’s been recommended across the site, by section; also the Like button is being replaced by the Recommend button. Users may deactivate the Network News box by clicking the red X at the top of the box to manage their preferences. Similar updates were also made to the site’s Twitter integration.

LiveWorld Releases LiveConnect - LiveWorld released a new product this week aimed at helping brands better engage in conversations with fans. Facebook LiveConnect allows brands to unify moderation/administration across Pages and web sites into one system.

iGoDigital Provides Shopping Help, Facebook Integration – This week iGoDigital announced new Facebook integrations for its product recommendation platform. Essentially consumers are presented with direct and indirect product suggesitons from their network after logging in with Facebook via web or mobile, these sugestions take Likes, recommendations and interests into account. The integration also allows for Facebook users to post products on their profiles to solicit or provide advice to their network.

Appssavvy Makes Six More Hires – Appssavvy announced this week that it hired six people who are set to help the company focus on social and mobile media marketing, taking the company’s total employee count past 40. Talent includes: Human Resources Manager Holly Ettenger, Marketing Coordinator Mattan Griffel, Senior Account Executive-Midwest Meghan Kludt, Product Manager Yolanda Ladia, Senior Account Executive Magali Merat and Senior Director of Ad Operations Robin Wilson.

New Facebook Ads Promotions – Facebook has started some new promotions for Page administrators that includes free ad trials and credit promotions, following similar efforts over the years.

Nigerian President Shines on FacebookSocial Times highlighted Nigerian President Goodluck Johnson’s use of his recently set up Facebook Page, noting that the president posts at least once daily and has earnestly tried to engage Nigerians about the intricacies of government policy.

Facebook in Windows Messenger - Windows Messenger incorporated some Facebook integrations this week allowing users to see their contacts’ social network activity. In Messenger, with a new brower plugin, users can see what contacts have shared online and comment on them via Messenger Companion notifications in the upper right-hand corner of the browser window.

Become a Star with Facebook Connect – An interesting Facebook Connect integration allows users and their Facebook friends to star in a movie trailer. The reason seems to be promoting Swiss television shows.

Facebook, NPR and the Media – Facebook launched a Page specifically for media properties this week and some insight as to how media properties use Facebook came from an interview with one of NPR’s social media strategists Andy Carvin. Among the insights was that NPR’s Page was created by a fan and eventually handed over to NPR, the Page now has more than 1 million Likes and provides tips, allows for surveys and pretty basic demographic insights (60% are women, for example). Facebook accounts for 7% of NPR’s traffic, just behind Google, and comments on Facebook are much more common than on NPR’s web site.

Sit on My Facebook, the Video - An interesting mix of social media metaphors roll into one in a new, mildly NSFW music video, “Sit On My Facebook“ by The Scribes. The video was produced by the Pantless Knights.

The Week in Bugs – Facebook experienced an array of relatively minor technical issues this week, that were more notable for how they were perceived. Facebook was preventing people from using the word “Palestinian” in creating Pages, apparently due to an automated filtering system. Also blocked were mentions of Power.com in status updates. However, this latter issue was attributable to the fact that, after Facebook debuted Questions and changed its publisher interface, people were having problems using the tagging option (using @ in front of a name in a status update). This has since been fixed.

Finally, there was a bit of obscenity on Facebook for users who chose the Spanish language option this week. Not only was there explicit curse words, but there were also allusions to sex acts and genitalia. There’s a Facebook Page with about 5,700 people who said they saw the same problems. Gawker attributed the problems to a Turkish web site.

Growing International Populations on Facebook Are Appealing, But Still Present Challenges

[Editor's Note: The data cited in this article is excerpted from Inside Facebook Gold, our membership service tracking Facebook's business and growth around the world. Visit Inside Facebook Gold to learn more about our complete data and analysis offering.]

English is still by far the most-used language on Facebook, with some 231 million users. However, Facebook just crossed the 500 million user milestone — which means that over half of all users are accessing the site in another language. With an increasingly international audience, where should marketers and application developers focus their attention?

Earlier this week, we detailed the growth of Facebook’s top 10 languages. In a sense, our findings provided an easy answer to the above question. Spanish, with 68 million users, is Facebook’s second-largest language; that’s roughly the population of France. In turn, French is third-largest, with 26 million users. These user groups are easily large enough to warrant attention.

However, large groups of foreign-language users can also be a double-edged sword. On the positive side, people in a particular language group are now together on one platform in a way that they never before have been.

The negative, at least for some purposes, is that the geographic distribution of these users is extremely wide. Very few Spanish-language users are in the United States; meanwhile, even the top five countries for the language only represent about 50 million of the total group:

It’s easy to imagine scenarios in which it would be desirable to reach all of the users of a particular language; educational products, for instance, know no borders. However, a company that can only effectively distribute its product in a certain region — continental Europe, for example — may find it more worthwhile to focus on a concentrated language group like Turkish, in which all but handful of the 23 million users are in Turkey itself.

For application developers and others who want to maintain an online-only contact with their audience, Facebook’s language stats still present some challenges. For instance, Indonesian is now the fifth-largest language on Facebook with 21 million users. Appealingly, the country’s population is known for a willingness to spend online, albeit in smaller amounts than people in richer countries.

However, in an interview on Inside Social Games, Wooga CEO Jens Begemann told us his gaming company has stopped targeting Indonesians, among other Asian groups, in part because the Indonesians who are online are likely to have basic fluency in English anyway, obviating the need for his company to do extra translation work.

Wooga’s plan is to add other language groups in the future, including Portuguese, which grew 11.8 percent over the past month due to new Brazilian users, but for the moment still has only 7.2 million users — not quite enough for the company to invest in the market.

In the end, the decision of which market to invest in should mainly balance the number of potential users, their likelihood to monetize well, and the unique situation of the company planning to localize its product or application. But there are many more potential considerations, including the average age and sex of users in each language group; those metrics are available as part of an Inside Facebook Gold subscription.

Facebook Executives, Including Zuckerberg, Visit Capitol Hill

Facebook CEO Mark Zuckerberg and other company executives visited Washington, D.C. this week, the latest moves to fend of possible legislation around privacy and online advertising.

National politicians have begun paying more attention to online business in the last couple of years, with Facebook getting special attention around issues like privacy policy changes.

Zuckerberg’s first official trip to Capitol Hill included private meetings with politicians, including with Utah’s Republican Senator Orrin Hatch, as well as other members of the Senate’s Republican High-Tech Task Force. Hatch came out of the meeting talking about job creation, not privacy. “It was a productive meeting that underscored technology’s importance as a key engine in fueling job creation and putting the nation on the road to economic recovery,” he said in a statement, according to Politico.

Meanwhile, other company executives testified along with other technology employees from AT&T, Apple and Google at a Senate Commerce Committee hearing about online privacy where senators said they’d be eyeing new online privacy rules by next year.

Democratic Massachusetts Senator John Kerry said during the aforementioned hearing that he was working with Arkansas Senator Mark Pryor, also a Democrat, on proposed legislation for 2011. Politico reported that Kerry is likely to have “the full support of the committee’s top Democrats,” who have been involved in several privacy hearings this year. Separate online advertising regulatory bills have been drafted by some members of the House.

Facebook Chief Technology Officer Bret Taylor also testified that vague legislation could ultimately harm technological innovation. AT&T’s Senior Vice President of Public Policy Dorothy Attwood and Google’s Engineering Lead for Privacy Alma Whitten had similar messages, advocating a loose regulatory framework around online businesses.

Privacy changes, security problems and other issues — along with rapid growth — have put Facebook in the political spotlight.

Facebook has been busy this year taking on the issue of online privacy, with other executives meeting with the Obama administration. Much of this prepping included hiring people to oversee global policy, D.C. legal expertise and even a California lobbyist. Of course Zuckerberg’s first trip to D.C. coinciding with Senate hearing testimony is also a part of the company’s committment to address privacy.

[Zuckerberg photo via Gabriel Bouys AFP/Getty]

Among Facebook’s Top Languages, Portuguese, Arabic, and Spanish Lead Growth

[Editor's Note: The data cited in this article is excerpted from Inside Facebook Gold, our membership service tracking Facebook's business and growth around the world. Visit Inside Facebook Gold to learn more about our complete data and analysis offering.]

Today we present our monthly look at Facebook’s language leaderboard and growth.

Facebook recently announced that it had reached an astonishing 500 million users around the world. However, the relevant question for developers, advertisers and marketers is not simply how large this total audience is, but how to reach more and more of these users through strategies including language localization.

While the overall ranking of the site’s top languages remains unchanged since June, with English-speaking users outnumbering the next group of language users by over 3:1, this hasn’t stopped many leading developers and marketing firms operating within the ecosystem from significant localization investment.

Such efforts are for good reason, too — among Facebook’s top languages, those that saw the greatest rate of growth were Portuguese, Arabic, Spanish and French. (Stay tuned to see how this maps to country market growth — we’ll be presenting July total audience numbers in the upcoming Facebook Global Monitor).

Here’s a look at growth rates for Facebook’s Top 10 languages:

What you can see from the chart above is that some of Facebook’s fastest-growing languages aren’t yet even part of the site’s top 5 overall. This is unsurprising — any change to the leaderboard will likely be slow, if it happens at all. Nonetheless, major markets in North America and Western Europe are reaching, or have already achieved, Facebook saturation. Users in those markets are also correspondingly savvy in their attitudes and receptiveness towards ads, applications, and fan page marketing campaigns.

The full Facebook Global Language Report, and extensive audience demographic data for Facebook’s markets around the world, is only available to members of Inside Facebook Gold, our data membership service. To learn more or join, please visit Inside Facebook Gold.

Global Brands, Celebrity and Music on This Week’s Top 20 Facebook Pages

Global brands joined a band of celebrities and musicians on this week’s list of Top 20 Facebook Pages, compiled by our PageData tool, counting the number of fans joining a Page on any given day. In order to make the list this week Pages had to acquire between 1.1 million and 518,300 new Likes.

Top Gainers This Week

Name Fans Gain↓ Gain, %
1. YouTube 9,105,143 +1,127,486 +14.13
2. Facebook 14,234,219 +888,703 +6.66
3. Lady Gaga 13,690,189 +817,782 +6.35
4. Family Guy 13,451,027 +793,141 +6.27
5. Coca-Cola 8,664,011 +785,276 +9.97
6. Bob Marley 7,381,216 +766,719 +11.59
7. House 10,824,937 +714,771 +7.07
8. Eminem 8,262,643 +699,808 +9.25
9. Linkin Park 8,994,938 +641,159 +7.68
10. Vin Diesel 12,309,003 +630,930 +5.40
11. South Park 8,914,566 +621,207 +7.49
12. The Twilight Saga 10,257,766 +605,544 +6.27
13. Starbucks 11,056,832 +597,424 +5.71
14. Cristiano Ronaldo 8,911,429 +586,248 +7.04
15. Shakira 5,591,895 +579,678 +11.57
16. Michael Jackson 17,058,493 +550,254 +3.33
17. Red Bull 7,021,774 +544,560 +8.41
18. Oreo 7,202,917 +539,091 +8.09
19. Lil Wayne 8,563,543 +538,582 +6.71
20. Katy Perry 5,617,561 +518,320 +10.16

First was YouTube, adding 1.1 million fans to pass a total of 9.1 million Likes. Overall, the growth seemed pretty steady, although there appeared to be some official Page consolidation last week that affected many of the Pages on our list this week.

In the global brands category, Facebook came in second place, adding 888,700 Likes to reach a total of 14.2 million, perhaps in part to news of the hitting the half billion user mark. Coca-Cola came in fifth place, adding 785,300 fans to grow to surpass 8.6 million inw aht seemed to be partly due to Page consolidation.

Starbucks took the number 13 spot, adding 597,400 fans, growing to 11 million. Red Bull was at number 17, adding 544,600 fans, pulling in a total of 7 million Likes by promoting sporting events. Next was Oreo at number 18, adding 539,100 fans to pass 7.2 million Likes; the company continues to promote a contest for international fans to become the Page’s profile picture.

Celebrity, in several forms, made up a chunk of this list this week, too; this includes television shows, movies and stars.

In fourth place was television show “Family Guy,” adding 793,100 Likes to grow the Page to 13.4 million; the makers of the show made appearances at the recent Comic-Con event in California this week. Medical drama “House” was seventh, adding 714,800 fans to reach 10.8 million total; the show had big growth this week and won big at an awards show.

Action star Vin Diesel’s Page added 630,900 fans to grow to 12.3 million this week. Next, “South Park” took the number 11 spot, adding 621,200 Likes to a total of 8.9 million. “The Twilight Saga” followed in twelfth place, adding 605,500 fans, passing 10.2 million total, and also putting in an appearance at Comic-Con. Finally, Portuguese football (soccer) star Cristiano Ronaldo added 586,200 fans to his 8.9 million total to take fourtheenth place.

The rest of the list was occupied by musicians.

Lady Gaga was third, adding 817,800 fans to her 13.6 million. Bob Marley’s Page took sixth, adding 766,700 fans to a 7.3 million total, though there wasn’t much happening on the Page. Rapper Eminem was eighth, added 699,800 fans now with 8.2 million Likes; he’s promoting his new album. Linkin Park was ninth, adding 641,200 fans to come in just under 9 million fans; the Page is promoting the band’s new album in various ways, including by offering a pre-order on the Page.

Shakira added 579,700 fans to take number 15, coming out with a total of 5.5 million Likes; her Page has been promoting her award nominations, merchandise and tour dates. Next was Michael Jackson at number 16, adding 550,300 fans to pass 17 million total Likes. Rapper Lil Wayne was at number 19, added 538,600 fans, grew to 8.5 million in part by releasing a new music video and sharing another letter from prison. Finally, Katy Perry came in at number 20, adding 518,300 LIkes to now boast 5.6 million; she’s also promoting a new single.

This Week’s Headlines on Inside Social Games

ISG LogoCheck out the top headlines and insights this week from Inside Social Games – tracking all the latest developments at the intersection of games and social platforms.

Monday, July 19th, 2010

Tuesday, July 20th, 2010

Wednesday, July 21st, 2010

Thursday, July 22nd, 2010

Friday, July 23rd, 2010

Facebook Hires Two Executives for New India Office

Facebook has hired two people to head their soon-to-be-opened Hyderabad, India offices, which we previously reported will involve 500 hires and about $150 million in investment. The 50,000 square-foot facility is set to open shortly and will incorporate online sales, operations services and general support services for Facebook around the world. These two appointments are the first executive-level hires Facebook has made in India.

Kirthiga Reddy has been appointed as director of online operations and Manoj Varghese as India’s director of operations.

Reddy has previously worked with the Phoenix Technologies software group in India and with Motorola’s mobile solutions provider as director of the Good Technology Group. She has an MBA from the Stanford Graduate School of Business and a Masters of Science in computer engineering from Syracuse University in New York.

Her main objective as director of online operations will be to expand Facebook’s reach in terms of users, advertisers and developers not only in India, but the rest of the world as well.

Varghese has previously worked as the human resources director for Google India, taking charge of staffing in the Asia Pacific and Japan. He also worked in a similar capacity at Dell International Services, Infosys Technologies and Maruti Suzuki.

Note that the office will be serving the world, but it will also be bringing more attention to Facebook in the country. According to Inside Facebook Gold, India currently has 10.5 million Facebook users — a tiny but fast-growing part of the population.

Stay tuned for more updates, as the office is set to open in the coming months.

[Reddy photo via Twitter; Varghese photo via HRM]

Facebook’s Hires This Week: Austin, Google and eBay

Facebook hired people for its sales, analytics and human resources teams this week from competitors like Google and eBay. Our weekly list is derived from LinkedIn. In alphabetical order, here are the new employees:

  • Chris Burton will be working as a recruiter for Facebook in Austin and previously worked as an account manager at TEKsystems, and similar positions at Robert Half International, ConsumerReview, CBS Sportsline and PointCast.
  • Fred Leach has joined the advertising measurement team and has worked at Better Place, Inc. and Google.
  • Scott Lewis has joined Facebook as a risk and compliance analyst and comes from a similar position at eBay. he’s also worked at Deloitte & Touche, S. Lewis Design and Sony Pictures Entertainment.
  • Ritesh Mehta is now part of Facebook’s platform operations and comes from a position in enterprise online sales and operations at Google.
  • Kate Simpson joined Facebook this week as part of the online sales operations team. She did similar work at ad2-one and as an agency relationship manager at Google.

Despite Controversy, Pencake Is the Largest Known Quiz Developer on Facebook

PencakeYou’ve probably never heard of Pencake Limited, but the Hong Kong-based developer is the largest non-social gaming developer on Facebook — at least by monthly active users, as it now has 36.2 million, according to AppData. Why? It’s a quiz application developer, with more than 100 titles (and perhaps many more) in a variety of languages, that has managed to grow despite Facebook’s efforts to tune down these sorts of apps.

Founded in 2008, the company describes itself as a “marketing solutions provider” that makes custom quizzes, contests and other campaigns for other companies. Its web site currently lists a number of Asian brands as well as others like Microsoft and Olay as clients.

Pencake is most visible due to a series of core applications: Element Analyst, Friends Interview, Star of the Day, Five Friends Analyst, Gifts Creator, and Create Your Quiz.

Create Your Quiz alone sits atop the Pencake list with over 22.3 million monthly active users (followed distantly by Element Analyst Creator at 2.7 million). This has led to the creation of lots of quizzes, with each localized in over 20 languages, including Chinese, Spanish, Russian and French. This method of growth on the Facebook platform is not anything new. In fact, the Gift Creator and Create Your Quiz apps ought to ring a bell for long-time Facebook users.

Facebook has been making a few changes that have made these sorts of applications more visible. It has started associating many child quiz apps with the parent apps, which both shows these apps to be much bigger than they appeared before. More importantly for growth, it condensed multiple news feed stories from apps into single entries in news feeds, meaning that users had to click to see all of the news feed stories about the app.

Pencake has been, according to other developers, an especially aggressive quiz-maker, having been accused of many acts of spam on the Facebook developer forum (in fact, the company appears to be admitting to spamming in the Hong Kong press). However, when we asked the company, founder Terry Tsang said that it has stopped these practices, that it has been talking to Facebook, and that it continues to improve its apps. We’ve seen some user complaints, but we expect Facebook will take action if there are more problems.

The platform has been defined by developers pushing the limits of what Facebook offered in every way possible. The company has had to scale back many features, like third-party notifications, because developers have abused them. Given the years of back and forth on platform design and regulation, it’s surprising to see a company like Pencake get this far.

[Image credit: Facebook Developer Forum member xiaoten]

Votigo Sets Its Sights on Facebook Marketing

Votigo, Inc. is a social media promotions company offering a range of services, including solutions for Facebook and Twitter, as well as widgets and different APIs applicable to a variety of other platforms.

Initially Votigo focused on user-generated photos/video contests, interactive sweepstakes and online promotions, but Facebook has increasingly become a focal point of the company’s business.

Founded in 2006 by Mike La Rotonda and Jim Risner in the Bay Area to help businesses better engage customers, the company has raised $1.27 million from Headwaters Holdings and several angel investors. The company also has an office located in Hyderabad, India. We spoke with Risner recently as part of our occasional series of Facebook page management company profiles.

Inside Facebook: What products and services does your company provide to clients using Facebook? What types of clients are you aiming to reach?

Jim Risner: We focus primarily on promotions (user-generated video, photo, and essay contests, sweepstakes, giveaways, and coupons) built as applications that can be added to a brand’s Page. We are full-service, but we also license our self-service tools and APIs. Our solutions come with content moderation tools and (other) features that help users spread the word about the promotion.

We tend to work mostly with larger brands and agencies like Ford, Coca-Cola, Southwest Airlines, Sharpie, KOHLs, and Shutterfly. Agencies we work with include DraftFCB, Ogilvy, Wunderman, and Arnold Worldwide, but we have solutions that work for small to medium sized businesses and agencies as well. The types of companies that use our solutions really ranges anywhere from CPG to automakers to large retailers to technology companies. Most companies are realizing the power of Facebook and building community around their brands. Promotions are probably the best way to do it. What we do isn’t limited to one type of company or category.

IFB: Can you share some highlights of how your company has helped clients meet their goals using Facebook?

JR: It’s not uncommon to see Likes or fan bases grow anywhere from 10,000 to 50,000 in a few weeks to a month. Right now we have over 250,000 monthly active unique across our live promotions on Facebook. We also look at total user engagement. So things like the number of views, number votes, number of comments, number of shares, number entries and so on.

IFB: Overall, can you share metrics on the scope of your business?

JR: We work with over 100 different brands and agencies in North America, Europe, Australia, and Asia. Halfway through this year we’ve already doubled our revenue from last year. The size of our team has tripled since this time last year. We are profitable and growing. We are fortunate to have a lot of repeat clients as well.

IFB: What metrics do you use to determine the success of a given campaign?

JR: Success of a campaign really comes down to the client’s goals for that particular promotion. Sometimes it’s all about the fans, sometimes it’s about collecting great video content, or overall brand awareness, engaging existing customers and attracting new ones. So it really varies from campaign to campaign. I think the most common goal right now for brands on Facebook is acquiring new “Likes” (fans). But once you get the fans you need to continue to engage them. So many of the brands we work with will run several promotions throughout the year.

IFB: What have been your biggest challenges building on Facebook platform? What mistakes have you made and learned from there?

JR: The biggest challenge has been keeping up with the changes to the Facebook Platform. I can’t think of one particular mistake we’ve made, but we all make mistakes and as long as we learn from them that’s what really matters.

IFB: Beyond your own efforts, what Facebook changes have noticeably helped your company?

JR: Being added by Facebook as a Preferred Developer Consultant has been the biggest change that has helped our company in this particular area. We’ve seen a sharp and steady increase in people contacting us to create their next promotion on Facebook.

IFB: On the other hand, has Facebook made any recent changes that have noticeably hurt your company?

JR: Not really. We expect change and we’re eager to leverage any new changes that can help our clients succeed in growing their fan base and building their brands on Facebook.

IFB: If you could ask Facebook to make a single change, what would it be?

JR: Since our clients are primarily focused on Pages we would like to see more functionality in Pages including being able to leverage Social Plug-ins on them. basically right now you can’t really do anything on the pages, so just being able to leverage more the functionality for client request because they’re static pages. you have to click thru to the app before you can really start pulling in user info and seeing what they  like or recommend or tapping into any of the social info that you can capture within the app. So, those pages are fairly static.

IFB: How does your work on Facebook relate to your work on other platforms?

JR: Our promotions run across any social network, microsite, or blog. Our microsites include Facebook Connect and publishing features that allow users to post to their Facebook Wall when they do things like enter a contest, comment on someone else’s entry, or vote. Users can Like a brand’s Facebook Page from the microsite. We also have a really cool Twitter Sweepstakes solution that includes a fully branded site. I think more and more Facebook is becoming just as it is in the entire Internet world it’s becoming kind of a primary focus for us so it’s definitely  helping to drive the innovation, it’s really kind of in the last year or so kind of come even more to the forefront of what we do. Even though we offer solutions across the board, whether it’s a microsite or whatever, Facebook is becoming the go-to promotion platform. So for our clients the focus especially as of late is all about Facebook.

IFB: Do you have any specific plans that you can share?

JR: We are very focused on our Agency and Publisher tools and APIs right now. Making enhancements in that area is probably highest on our list. Making things a little bit easier to use, flow better, just making it all-inclusive and very modular so a client can just easily go into the self-serve tool and run it. After that we’re looking at ways to integrate mobile.