Department Stores Make Sales Pitches on Facebook

­Women make up the majority of Facebook users and their presence on the social network has not gone unnoticed by department stores, who have set up shop on Facebook (literally, in some cases) in an effort to foment a relationship with their customers as fans. We recently reported that women in the U.S. constituted over 56% of the overall Facebook population, part of a longtime trend, especially women between 26 and 44 who are more likely to have disposable income to spend and are likely to spend it on themselves.

We looked at a total of seven department stores that seemed to be focusing most, if not all, their efforts on women: Bloomingdale’s had about 21,000 fans and Macy’s had 256,000 or so (they’re owned by the same company), Dillard’s with under 19,000 fans, JC Penney with almost 784,000 fans, Kohl’s had over 952,000 fans, Nordstrom with almost 55,000 and Sears with more than 158,000 fans.

Most of the Pages: actively updated their status with store deals, allowed fans to post to the Wall (except Sears) and were very responsive to posts/comments. In terms of media, they featured a lot of photo albums, mostly of merchandise, a few dozen videos, links to their web sites. They highlighted specials in some way — either with a tab, a box or an application. Only a few used discussion boards, events or notes frequently but all of them linked to Facebook from their web sites (and vise versa on Facebook) and were pretty active about talking back to the customers who posted/commented on their Walls. Dillard’s included a full-service store on their Facebook Page.

Three of the stores featured specials or apps on their Facebook landing pages; JC Penney included a slide show of swim suits, Macy’s The Daily Fashion Challenge app/game which linked to their site for a chance to win a $500 gift card and Sears promoted “amazing offers” only for Facebook fans.

Apps the stores featured on their Pages were interesting because they had a wide range. Kohl’s had an LC Lauren Conrad tab that included an app to see the making of her collection, in addition to boxes for Twitter and YouTube and videos. Macy’s create a game/app called The Daily Fashion Challenge asking users to create an outfit from merchandise to enter to win a $500 gift card, although the game was played on Macy’s web site, not Facebook, one place the company could make a change to more fully engage their fans. Dillard’s had the most exciting app, an online store, complete with inventory, a shopping basket, and the ability to purchase right on Facebook.

Dillard’s also included an interesting on their Facebook Page, Phoebe “The Fit Girl,” a mascot-like cartoon that helps women find the proper sizes for undergarments; Phoebe even has her own Facebook Page and blog, both featured on Dillard’s Page. The Page also featured a Polls tab with a lot of polls, a signup tab for their email/mail lists, a Twitter tab filled with tweets and an I Do tab for weddings that linked to their web site, strange considering how the company created a store online but didn’t do the same for their wedding registry.

Most Pages built in many, many tabs.

Kohl’s had a Celeb Style tab, Receipt Contest tab, Scholarship Tab, Green Scene tab, Style & Savings tab and a lot of activity on their discussion tab; each of these tabs was well-built with information about the contest, scholarship, green programs or ways to save money at the store. JC Penney had a Weekly Obsession tab for highlighted items, a Spring Poll tab, Style File and Sweepstakes tabs. Macy’s had a tab for prom, a Trend Report tab featuring “hot” merchandise, a Give Back tab for charities on Facebook and a Polls tab that had seen more than 44,500 people vote since August. Sears included tabs for their rewards program, a Theme Song Quiz, a YouTube tab and was the only store to feature a Careers tab.

Compared to some of the other categories of Facebook Pages we’ve investigated, the department stores seem to be on the ball. Dillard’s, of course, took this one step further by featuring a full store on their Page, but they could also have done the same with their wedding registry. Overall, most of these stores incorporated their merchandise and specials into everything they did on Facebook, creating original content to keep fans on the social network and paying attention to what their fans said about and to them. For retailers looking to take further advantage of Facebook Pages and other features for reaching customers, be sure to check out our Facebook Marketing Bible.

Facebook Prepares To Release Location Service At f8

Facebook MapAccording to Nick Bilton of the New York Times, Facebook is aiming to “take the wraps off a new location-based feature in late April at f8″. This confirms details that were first provided by Jessica Vascellaro of the Wall Street Journal earlier this month. Given that location-based services are increasingly the center of attention in the social media space, it’s not surprising that news about Facebook’s new location product has been leaking out recently.

At f8, the company is expected to announced new location-based APIs. At this point the location product will become the center of an immense amount of speculation. Will this service be a complete replacement for Foursquare and Gowalla? The New York Times suggests it won’t. Will it integrate mapping functionality (in which you can view where your friends are on a map)? Will it be launched through the company’s mobile applications?

With more than 100 million mobile users, Facebook is making a hard push in the mobile space and is being forced to quickly eliminate the threat of competitors, who are beginning to gain significant traction. With Facebook having a world class design team, I can only begin to imagine some of the opportunities available to Facebook.

Will their be a gaming aspect to the application (i.e. badges, icons, etc)? In order to avoid the comparisons to big brother (and minority-report like services), Facebook is reportedly making the service opt-in. Aside from knowing that people can share their location and that developers will be able to build on top of the location-based services, there are few other details.

With location-based services expected to be the center of attention at SXSW, which begins this week, it looks as though this year could be the year that location services really take off.


Facebook to Launch Location Features Next Month

Facebook’s move into location has seemed inevitable for some time, and it now appears that the company will officially reveal its plans at next month’s Facebook developer conference –- f8.

According to The New York Times, the social network will incorporate location in two ways: (1) its own features for sharing location and (2) APIs to let other apps — like Foursquare and Gowalla –- offer location services to Facebook users.

Presumably, Facebook will make sure to address privacy issues with its location features — for example, perhaps with settings that allow you to share your location only with a select group of friends. The Times’ report doesn’t detail the specifics of such features, though it notes that the social network updated its privacy policy late last year in preparation for a location launch.

Facebook will be rolling out its location features to an enormous user base — there are now more than 400 million users of the social network in total, 100 million of which access the site via mobile regularly. The company also has its own native apps for all of the major mobile platforms. All of this gives Facebook’s location features an enormous edge over the competition.

The Times’ report suggests that the competition isn’t the likes of Foursquare and Gowalla, however, but rather Google and its huge base of local small business advertisers. Of course, the startups aren’t ignoring this opportunity either — earlier today, Foursquare shared details of upcoming features it plans to release to help local businesses utilize checkin data.

With Facebook entering the space, though, the other players will need to look to create value in ways beyond checkins and knowing where your friends are located at any given point in time. That’s why Foursquare seems to be so focused on partnerships and gaming, while Gowalla is making moves (as recently as last night) in virtual goods.

In any event, location remains the huge trend so far in 2010, and literally each day seems to bring new indications of which way it will all play out.

Tags: facebook, foursquare, social networking, trending

Facebook Adds 36 Companies to Its Preferred Developer Consultants List

Facebook has expanded its list of “preferred” developers who help brands, celebrities and a wide variety of organizations build applications, Facebook Connect integrations, or custom features for Facebook Pages. This means more visibility for the 36 newly added developer-consultants, so maybe some new clients for them. There are now 50 companies listed, more than half are operating internationally, and in a total of 15 countries.

Facebook created the Preferred Developer Consultant Program last December, and is continuing to accept applications from prospective companies, more here. Our Facebook Marketing Bible also contains a list of service providers that we recommend.

Here are the new companies in alphabetical order, followed by a list of the existing ones. Note the addition of Techlightenment and 77Agency, two companies that provide automation services for bulk purchases of Facebook’s performance ads.

New firms on Facebook’s list:

  • 77Agency Ltd.
  • Always Be Social by Blueye Creative
  • Brand Networks
  • Candytech.biz
  • Carrot Creative
  • Fan Appz, Inc.
  • Fission Strategy
  • Fluid
  • Friend2Friend
  • Gamaroff Digital
  • GroupCard Apps
  • Hearsay Labs
  • i2we, inc
  • Inigral, Inc.
  • Kitoks.com
  • Komfo
  • KRDS
  • Large Animal Games
  • Nudge Social Media
  • Plexipixel Inc.
  • Promoqube
  • Ralph
  • Resource Interactive
  • Sociabliz
  • SocialAmp
  • Syncapse
  • T3 (The Think Tank)
  • Techlightenment
  • theKBuzz
  • Thuzi
  • Transpond, Inc.
  • VaynerMedia
  • Votigo, Inc.
  • Wishpot
  • Xihit Solutions GmbH
  • Zibaba

They’re joining these firms, already on the list:

  • Archrival
  • Buddy Media
  • Context Optional
  • Fluid
  • Involver
  • iPlatform
  • Kresma Design
  • Shuffle Interactive
  • Sprout
  • StepChange
  • Stuzo
  • Terralever
  • Vitrue
  • Wildfire

Pacific Rim Countries Lead Facebook Growth in Asia for February, 2010

Large populations and growing internet connectivity are pushing Asia’s Pacific Rim countries to the forefront on Facebook. Our latest stats, for the month of February, show Indonesia and the Philippines picking up a combined three million users, more than the combined growth of the entire mainland.

The Philippines, in particular, are jetting ahead. The country just passed 10 million Facebook users overall; according to our forward projections, that number will be multiplied several times over by year’s end. That growth could be bad news for Friendster, the aging social network that found one of its last bastions in the Philippines. Also, note that the data in the report is based on Facebook’s advertising tool, which typically reports traffic a few weeks behind.

Another sub-region of Asia that’s picking up the pace is the Indian subcontinent. India itself is accelerating slightly; but the country to keep an eye on over the next couple months is Pakistan, which doubled its January gains in February. Pakistan now has about double the market penetration of India, at 1.1 percent — although that’s still very low.

Overall, Asia’s Facebook population grew about 8 percent in February, down only slightly from January. It is our third-largest region with 79 million users, or only two percent of the 3.75 billion people in the region. For detailed stats on each country, check out our full Global Market Monitor report.

Athletes, Musicians, TV and Shoes on This Week’s Top 20 Facebook Pages

A couple athletes, a handful of musicians, two shoe companies and a few television shows, plus list regulars made up this week’s Top 20 Facebook Pages. Zynga’s Mafia Wars continues its domination of the number 1 spot with almost 10 million fans, but its partner in crime for the past few weeks, Texas Hold’em Poker, disappeared from the list this week.

Top Gainers This Week
Name Fans Gain↓ Gain, %
1. Mafia Wars 9,891,127 +364,698 +3.83
2. Ricardo Kakà 1,165,322 +343,654 +41.82
3. Converse 2,286,122 +127,174 +5.89
4. Justin Bieber 2,052,557 +125,802 +6.53
5. VANS 558,044 +124,530 +28.73
6. Selena Gomez 3,797,516 +115,649 +3.14
7. Megan Fox 6,150,914 +109,452 +1.81
8. Starbucks 6,125,550 +106,906 +1.78
9. Lady Gaga 5,566,682 +105,651 +1.93
10. Facebook 7,577,121 +105,370 +1.41
11. Skittles 3,994,668 +96,120 +2.47
12. Michael Jackson 11,220,110 +92,391 +0.83
13. Lil Wayne 3,306,267 +88,310 +2.74
14. The X Factor 1,012,492 +86,609 +9.35
15. Cristiano Ronaldo 3,611,756 +84,537 +2.40
16. Taylor Swift 3,431,201 +76,443 +2.28
17. Victoria’s Secret 2,935,646 +74,875 +2.62
18. The Twilight Saga 5,183,477 +68,185 +1.33
19. YouTube 4,388,681 +67,086 +1.55
20. Dr. House 4,975,383 +65,841 +1.34

Two soccer (football) players for Real Madrid C.F. were on the list this week. Brazilian player Ricardo Kaká at number 2 with over 1 million fans and heartthrob Cristiano Ronaldo at number 15 with 3.6 million fans. Although both are fairly popular on Facebook, their rankings this week were helped by consolidations of 63,000 last week for Ronaldo (his page only grew by 84,500 so most of it was attributable to those spikes) and 229,000 on Wednesday for Kaká.

Next were the shoes. Vans, the shoe brand popular with skateboarders, seems to have landed at number 5 almost entirely due to what appears to be a page consolidation on Sunday of almost 123,000 (their total growth this week was 124,530), a large part of their fan base, given the Page has just 559,000 fans. Converse was also on the list again this week at number 3; the iconic shoe company grew by almost 111,000 fans Wednesday, but also recently launched a line of shoes featuring designs from the 1980s band Blondie.

Musicians took up another chunk of the list, with teen crooner Justin Bieber fourth with 2 million-plus fans; he’s been promoting a new single and  upcoming album. Another teenage musician, Selena Gomez, landed at number 6, partly due to growth of 90,000 fans over two days likely due to page consolidations, given her page grew by 115,649 last week. But, Gomez also told her 3.8 million fans this week that her latest album went gold, meaning it sold 500,000 copies.

Rapper Lil Wayne took the number 13 spot this week with more than 3 million fans.  Perhaps Lil Wayne’s popularity grew in response to his sentencing hearing scheduled for last week on a weapons charge, but it was delayed due to a fire and he was able to enjoy a few extra days of freedom. Finally, singer Taylor Swift was sixteenth on the list this week; she currently has more than 3 million fans, is on a U.S. tour and the official Taylor Swift iPhone application launched last week.

List regulars this week included seventh place Megan Fox with more than 6 million fans now, Starbucks in eighth place also with over 6 million fans and Lady Gaga at number 9, trailing slightly with about 5.5 million fans, the songstress is currently on tour and has been promoting her new single/video “Telephone” on Facebook with exclusive stills and updates. Facebook’s fan Page landed tenth and Michael Jackson continues to hang out on the list, currently with more than 11 million fans, at number 12 this week.

Number 11 Skittles now has a Page with 4 million fans and grew by about 96,000 fans last week, about 71,000 of which came from two spikes on Wednesday and Sunday, albeit the company is also giving out coupons for a free packet of candy.

The popular television show “The X Factor” landed at number 14 this week almost certainly due to a Page consolidation; this page grew by 86,000 last week, 82,000 of which were added on Wednesday. Another popular television show, “House,” went back on the air this week after a hiatus, consequently the Page grew by 65,800 fans to land at number 20.

Rounding out the list was the number 17 Victoria’s Secret Page, which probably benefitted by 54,000 adds over two days to bring its total fan base on Facebook to about 3 million. At 18 was the “Twilight” Page, now with over 5 million fans and nineteenth was the YouTube Facebook Page.

Top Gainers This Week
Name Fans Gain↓ Gain, %
1. Mafia Wars 9,891,127 +364,698 +3.83
2. Ricardo Kakà 1,165,322 +343,654 +41.82
3. Converse 2,286,122 +127,174 +5.89
4. Justin Bieber 2,052,557 +125,802 +6.53
5. VANS 558,044 +124,530 +28.73
6. Selena Gomez 3,797,516 +115,649 +3.14
7. Megan Fox 6,150,914 +109,452 +1.81
8. Starbucks 6,125,550 +106,906 +1.78
9. Lady Gaga 5,566,682 +105,651 +1.93
10. Facebook 7,577,121 +105,370 +1.41
11. Skittles 3,994,668 +96,120 +2.47
12. Michael Jackson 11,220,110 +92,391 +0.83
13. Lil Wayne 3,306,267 +88,310 +2.74
14. The X Factor 1,012,492 +86,609 +9.35
15. Cristiano Ronaldo 3,611,756 +84,537 +2.40
16. Taylor Swift 3,431,201 +76,443 +2.28
17. Victoria’s Secret 2,935,646 +74,875 +2.62
18. The Twilight Saga 5,183,477 +68,185 +1.33
19. YouTube 4,388,681 +67,086 +1.55
20. Dr. House 4,975,383 +65,841 +1.34

Facebook Users Rush To Bracket Apps In Anticipation Of March Madness

CBS Brackets IconEager to start picking their brackets, Facebook users have begun flocking to the leading bracket applications by the thousands since the beginning of the month. The three most popular applications are developed by Citizen Sports, Watercooler, and CBSSports.com each have distinct business objectives from one another. The applications have driven over 500,000 visitors so far this month.

While the traffic to all the applications have most likely come from cross-promotion and Facebook advertising, March Madness is always an extremely active event on the Facebook Platform. It’s the result of a long history with Facebook, which began with the company developing their own internal application which was later branded by CBS Sports.

March Madness was the center of controversy on Facebook in 2008 as CBSSports was granted access to premium promotion spots in addition to being granted 100 invites per user per day, far more than any other application. Last year there was far less drama surrounding the applications, although they were extremely popular as usual.

In late February, users began flocking to March Madness applications, at which point Watercooler had already attracted over 111,000 users to their application. This year is comparable to last year. Right now Citizen Sports has almost 400,000 users, while Watercooler has around 100,000 users via their application, and CBS Sports has around 50,000 users. Of all the applications, Citizen Sports has no shame when it comes to promotional partners.

Both Miller Lite and Sports Illustrated have partnered with the company for this year’s brackets. Miller Lite also has a promotional fan button to drive new fans. This is similar to last week’s Bing promotion on FarmVille which drove over 400,000 fans in a day. While this promotion hasn’t driven as many fans in a single day, Miller Lite could definitely see a huge fan conversion as March Madness proceeds.

If you want to get in on this year’s madness, you can join the Citizen Sports bracket challenge, Watercooler bracket challenge, or the CBSSports.com brackets.

Citizen Sports Bracket Challenge Screenshot


Facebook Partners With Eventbrite Rather Than Competing

-Guest List Icon-Last July we began wondering if Facebook would start competing with Eventbrite with the integration of Credits and the company’s Events product. Today it appears that the company has decided to partner with Eventbrite. Given that Facebook is “larger than Evite”, this partnership could prove to be extremely lucrative.

While Facebook decided to use Eventbrite to sell tickets to their upcoming f8 conference, a screenshot of the event registration page, which was accidentally published early, showed a new integration which required attendees to use Facebook Connect in order to purchase a ticket. This integration could be part of a broader integration in which Eventbrite uses Facebook as the sole identity provider for all attendees.

While Eventbrite previously implemented Facebook Connect in order to let attendees publish events they have RSVPed to on the site, this is a much more significant integration. The details of the new integration have not been published, but the screenshot below, initially published on Techcrunch, makes the partnership pretty obvious.

My guess is that the partnership announcement will coincide with the launch of f8 ticket sales. Regardless of what the two companies announce, it’s clear that this will be a big announcement given the size of Facebook Events.

Facebook Eventbrite Screenshot


Big Quizzes Go Offline in This Week’s List of Top Growing Apps by Monthly Active Users

Is it enforcement day for Facebook? Several of the top placers on this week’s AppData list of fastest-gaining apps by monthly active users (MAU) redirect to Facebook’s front page, indicating that the network may have at last taken notice of, and action on, shady tactics used by a particular developer.

We’re not sure, but we think the same developer is behind all the apps in question: Friend Quiz, Friend FAQ, Friend Quizzes – Dating! and Friend Poll!. They’re all among the top ten gainers below:

Top Gainers This Week
Name MAU Gain↓ Gain, %
1. icon Static FBML 36,892,114 +9,443,232 +25.60
2. icon Friend Quiz 20,667,405 +8,100,641 +39.20
3. icon Friend FAQ 13,497,001 +5,736,127 +42.50
4. icon Slide FunSpace 23,432,250 +1,705,579 +7.28
5. icon Friends Exposed 18,280,121 +1,153,129 +6.31
6. icon Marketplace 13,274,027 +1,057,287 +7.97
7. icon Friend Quizzes – Dating! 1,001,005 +953,245 +95.23
8. icon How Fast Are You?! PROVE IT 1,915,222 +833,647 +43.53
9. icon Friends Emotions [Emociones de Amigos] 1,501,781 +746,238 +49.69
10. icon Friend Poll! 611,274 +597,203 +97.70
11. icon Bubble Island 1,101,968 +594,265 +53.93
12. icon Tiki Resort 1,218,159 +575,310 +47.23
13. icon FarmVille 83,127,751 +561,878 +0.68
14. icon My City Life 3,908,234 +537,319 +13.75
15. icon PetVille 19,619,857 +475,914 +2.43
16. icon Ninja Saga 3,926,247 +453,121 +11.54
17. icon Video 4 You 1,587,038 +410,554 +25.87
18. icon MindJolt Games 19,925,788 +398,103 +2.00
19. icon Daily Photo 6,659,520 +393,930 +5.92
20. icon Translations 379,238 +374,515 +98.75

On Friday, we explained how these quiz apps were subverting Facebook’s developer policies. After Facebook added mandatory opt-outs for users allowing them to decline giving their email address or permission to post to their wall, these apps added in boxes of their own that forced the user to hand over permissions, or else go away.

The takedown will be a big blow to the developer, who is listed on two of the apps as FriendQuizzes, Inc. Friend Quiz and Friend FAQ don’t list a developer name, but all four are identical in form and function. In total, this group of apps had over 35 million MAU, about as many users as Facebook’s third-largest app overall.

One developer’s (self-inflicted) bad luck could be another’s jackpot strike. Topzy, which makes Friends Exposed, should be dancing for joy; its quiz app is very similar to those banned, but it has survived unscathed and free to pick up all the quiz-bereft users. As you can see from its placement at number five above, Friends Exposed was already growing strongly.

Rounding out the top growers this week: Static FBML isn’t worth more than a passing mention, as it’s just a Facebook-built app for customizing Pages that’s indirectly picking up users. Slide FunSpace is coming off a growth binge spurred by Slide figuring how to take advantage of Facebook’s new policies — although, obviously, with more respect for the actual rules than the unfortunate quiz developer. Marketplace has a similar story, except its surge came from a sweepstakes.

Facebook Campaign Succeeds At Getting Betty White On SNL

-Betty White SNL Icon-Just two weeks after we wrote that SNL was considering putting Betty White on SNL, People magazine has confirmed that the star will appear on the show. While the Facebook Page has stagnated in growth, nearly 500,000 fans joined the movement.

The “Betty White to Host SNL (please?)!” Facebook Page is now filled with congratulatory messages from fans who supported the campaign. It’s impressive that a single Facebook Page about a random celebrity could generate so much buzz and response from the network. It’s truly the new form of interactive programming.

SNL’s executive producer Lorne Michaels denied the initial reports that Betty White would be party of “Women In Comedy” SNL special. Regardless of the episode Betty White appears on, it’s definitely a first for a Facebook Page: getting an existing celebrity on a television show. I wonder what the next Page will be that results in action.

As Lauren Dugan suggested in our last update, this Facebook Page could give rise to an “infinite number of spin-off causes geared towards letting the audience determine the entertainment they want to see.”