Facebook Roundup: Bugs, Questions, Security, Media, Messenger and More

Facebook Questions Absent in Search Engines – Facebook launched its Questions service this week but so far the results are not available in search results. Search Engine Land reported that a Facebook spokesperson tells them, “Currently, search engines cannot access questions and answers through our Questions product. That may be something we consider for the future but have no current plans to allow it.” Also, searches on Yahoo, Bing and Google yielded no results for Questions.

Facebook to Add Delete Option – Facebook has released a “delete account” option, which would allow users to streamline the deletion of their accounts from the social network. Currently, the process of doing so is cumbersome and drawn-out with several steps. Facebook is testing the option with some users, which says it will “permanently delete your account and all information you have shared.”

Bump Releases Redesign – Bump has overhauled its iPhone app by changing its look, adding new features, allowing Twitter and LinkedIn integrations, chat function, a calendar feature and also allowing unlimited photo and contact sharing.

Info From 100M Facebook Users ‘Leaked’ – Much ado has been made this week about the “leaking” of information from 100 million Facebook users’ accounts. This information was downloaded by security researcher Ron Bowes from Facebook’s user directory, or index of public profile Pages. Which is to say that the “leaked” info was already public, including names, profile pictures and a few of the users’ friends.

‘Owner’ of Facebook Busted for Shrooms – Paul Ceglia is the man alleging he’s contractually entitled to 84% of Facebook per a contract he signed with Mark Zuckerberg in 2003. He seems to have a somewhat checkered past. In 2009 Ceglia was accused of defrauding customers in the amount of $200,000 for not delivering ordered merchandise and he also apparently enjoyed the effects of hallucinogenic mushrooms in 1997 while in Texas.

WaPo Further Integrates Facebook, Web Site – The Washington Post announced an expansion this week of its Network News tool, which incorporates social media feedback such as Likes and the Recommend button. Now users may see what’s been recommended across the site, by section; also the Like button is being replaced by the Recommend button. Users may deactivate the Network News box by clicking the red X at the top of the box to manage their preferences. Similar updates were also made to the site’s Twitter integration.

LiveWorld Releases LiveConnect - LiveWorld released a new product this week aimed at helping brands better engage in conversations with fans. Facebook LiveConnect allows brands to unify moderation/administration across Pages and web sites into one system.

iGoDigital Provides Shopping Help, Facebook Integration – This week iGoDigital announced new Facebook integrations for its product recommendation platform. Essentially consumers are presented with direct and indirect product suggesitons from their network after logging in with Facebook via web or mobile, these sugestions take Likes, recommendations and interests into account. The integration also allows for Facebook users to post products on their profiles to solicit or provide advice to their network.

Appssavvy Makes Six More Hires – Appssavvy announced this week that it hired six people who are set to help the company focus on social and mobile media marketing, taking the company’s total employee count past 40. Talent includes: Human Resources Manager Holly Ettenger, Marketing Coordinator Mattan Griffel, Senior Account Executive-Midwest Meghan Kludt, Product Manager Yolanda Ladia, Senior Account Executive Magali Merat and Senior Director of Ad Operations Robin Wilson.

New Facebook Ads Promotions – Facebook has started some new promotions for Page administrators that includes free ad trials and credit promotions, following similar efforts over the years.

Nigerian President Shines on FacebookSocial Times highlighted Nigerian President Goodluck Johnson’s use of his recently set up Facebook Page, noting that the president posts at least once daily and has earnestly tried to engage Nigerians about the intricacies of government policy.

Facebook in Windows Messenger - Windows Messenger incorporated some Facebook integrations this week allowing users to see their contacts’ social network activity. In Messenger, with a new brower plugin, users can see what contacts have shared online and comment on them via Messenger Companion notifications in the upper right-hand corner of the browser window.

Become a Star with Facebook Connect – An interesting Facebook Connect integration allows users and their Facebook friends to star in a movie trailer. The reason seems to be promoting Swiss television shows.

Facebook, NPR and the Media – Facebook launched a Page specifically for media properties this week and some insight as to how media properties use Facebook came from an interview with one of NPR’s social media strategists Andy Carvin. Among the insights was that NPR’s Page was created by a fan and eventually handed over to NPR, the Page now has more than 1 million Likes and provides tips, allows for surveys and pretty basic demographic insights (60% are women, for example). Facebook accounts for 7% of NPR’s traffic, just behind Google, and comments on Facebook are much more common than on NPR’s web site.

Sit on My Facebook, the Video - An interesting mix of social media metaphors roll into one in a new, mildly NSFW music video, “Sit On My Facebook“ by The Scribes. The video was produced by the Pantless Knights.

The Week in Bugs – Facebook experienced an array of relatively minor technical issues this week, that were more notable for how they were perceived. Facebook was preventing people from using the word “Palestinian” in creating Pages, apparently due to an automated filtering system. Also blocked were mentions of Power.com in status updates. However, this latter issue was attributable to the fact that, after Facebook debuted Questions and changed its publisher interface, people were having problems using the tagging option (using @ in front of a name in a status update). This has since been fixed.

Finally, there was a bit of obscenity on Facebook for users who chose the Spanish language option this week. Not only was there explicit curse words, but there were also allusions to sex acts and genitalia. There’s a Facebook Page with about 5,700 people who said they saw the same problems. Gawker attributed the problems to a Turkish web site.

TechCrunch Social Currency CrunchUp: PlacePop Launches Loyalty Card App, More Companies Look at Transactions

Today at TechCrunch’s CrunchUp conference, PlacePop officially launched its loyalty card iPhone app and social service. Instead of businesses offering deals to customers checking in to a centralized location-based service, users check-in directly to a business’ custom PlacePop loyalty card, digitally punching the card, earning rewards, and sharing their actions.

It’s a new example of companies trying to tap into social connections — on Facebook or elsewhere — to connect businesses with customers, and customers with deals.

The conference also featured Twitter discussing their GroupOn-like Earlybird deals, and FourSquare talking about the future of transaction-intiated check-ins. The trend  of the conference shows that social companies see monetization potential in helping businesses not only increase awareness and connect with fans, but in directly facilitating sales.

PlacePop allows business owners to quickly convert an existing loyalty program or create a new one, and have total control over the rewards they offer. Users toggle a switch on each card to share their actions, and can also share photos of their favorite businesses, which PlacePop saw Facebook and Twitter users doing frequently.

The PlacePop website uses Facebook for login, and makes it easy to share your affinity for places you’re loyal to. A PlacePop tab for Facebook Pages could create a powerful link between a business’ communication with customers and efforts to encourage them to visit. Investors see potential too, with PlacePop securing $1.4 million in funding from Ooga Labs cofounders James Currier and Stan Chudnovsky, Affinity Labs Founder Chris Michel, and Bebo Founder Michael Birch.

Twitter launched Twitter.com/Earlybird in early July after analyzing existing promotions run on Twitter and learning what worked best. It seeks to run promotions that stimulate conversation, like their 20% off deal with JetBlue which got users tweeting where they were flying to, broadcasting the deal to their own networks. Earlybird could become a significant moneymaker for Twitter, especially if they give the account representation on the home page.

FourSquare explained that moving check-ins to the point of transaction, instead of when a user visits a business, is core to their future. Its integration with frozen yogurt vendor Tasti D-Lite, which allows users to enable auto-checkin when they use their physical loyalty card to make a purchase has been a success, and they’re considering how to scale it to other businesses. FourSquare’s head of biz dev Tristan Walker admits that they don’t have the staff to help the thousands of companies who request to run promotions each day. This leaves room for loyalty programs like PlacePop where owners run promotions independently.

Facebook Has No Plans to Continue fbFund

Facebook’s in-house business incubator and mini financier, fbFund, appears to be mothballed. After two years of funding companies building on Facebook’s developer platform, the program’s success has been dwarfed by the massive new social gaming market, and by the growing ecosystem of marketing service companies around its performance advertising and Page products.

After noticing that the company has been completely quiet about fbFund plans so far this year, we asked it about its plans. “At this time we have no plans for future iterations of the program,” a company spokesperson tells us, “but we will keep you posted as soon as we have anything new to share.” The company also says that it will “continue to support innovation from the startup community through initiatives like the developer garage program.”

The fbFund, administered by Facebook venture investors Accel Partners and Founders Fund, gave small amounts of grants (in year one) and investments (in year two) to chosen companies, along with mentoring help. It backed a number of companies that have been acquired, or are still around today, including Wildfire, NutshellMail, and Kontagent.

But now, everyone is moving on — notably, Dave McClure, the Founders Fund angel investor who ran the fbFund program last year, has just raised his own new fund, called 500 Startups. “I’m iterating on the concept,” he said, referring to the large number of smaller investments, plus mentoring, that he’ll provide companies.

Report: Facebook IPO Still Not Coming Soon

Following up on years of Facebook saying that it is not planning to make an initial public offering any time soon or not commenting on rumors to that effect, a new report out… basically has that same message. “Facebook Inc. will probably put off its initial public offering until 2012, giving Chief Executive Officer Mark Zuckerberg more time to gain users and boost sales, three people familiar with the matter” tell Bloomberg.

Facebook has no reason to do an offering, as Zuckerberg owns a controlling stake in the company — the other stockholders in the company have to go along with whatever he decides. By going public, he and the company would be under more pressure to make money by public shareholders, and to handle all the expensive financial reporting that comes with being listed.

However, whether or not Facebook goes public in 2012, or sooner, or later, there have been occasional hints that indicate it is planning to go public at some point (rather than, say, never going public). In 2007, for example, it appeared to be hiring for someone familiar with public company regulatory frameworks. Last fall, it introduced a dual-class stock structure that gave existing shareholders ten times the voting power of new people.

Meanwhile, the company began turning a profit last year, growing revenue from around $700 million over that period to around $1.1 billion this year — or so we reported in March. Given how the year is going with its advertising revenue, and the roll-out of Credits, it could make more this year, with Bloomberg citing sources who think the number could reach $1.4 billion.

With fast revenue growth, no immediate plans for an IPO, and the potential to disrupt advertising and payments across the web, Facebook unsurprisingly has investors excited. Many have bought, or have tried to buy Facebook stock on private secondary markets, helping to drive stock prices high enough to imply steep valuations in the $25 billion range, according to some secondary stock sites. In fact, the company has tried to restrict secondary stock sales, as it has to file financial statements with the SEC if it has more than 500 stockholders.

And investors might soon have another way to get Facebook stock — Digital Sky Technologies, a holding company that a small percentage of Facebook, as well as other popular web companies like Zynga and Groupon.

Growing International Populations on Facebook Are Appealing, But Still Present Challenges

[Editor's Note: The data cited in this article is excerpted from Inside Facebook Gold, our membership service tracking Facebook's business and growth around the world. Visit Inside Facebook Gold to learn more about our complete data and analysis offering.]

English is still by far the most-used language on Facebook, with some 231 million users. However, Facebook just crossed the 500 million user milestone — which means that over half of all users are accessing the site in another language. With an increasingly international audience, where should marketers and application developers focus their attention?

Earlier this week, we detailed the growth of Facebook’s top 10 languages. In a sense, our findings provided an easy answer to the above question. Spanish, with 68 million users, is Facebook’s second-largest language; that’s roughly the population of France. In turn, French is third-largest, with 26 million users. These user groups are easily large enough to warrant attention.

However, large groups of foreign-language users can also be a double-edged sword. On the positive side, people in a particular language group are now together on one platform in a way that they never before have been.

The negative, at least for some purposes, is that the geographic distribution of these users is extremely wide. Very few Spanish-language users are in the United States; meanwhile, even the top five countries for the language only represent about 50 million of the total group:

It’s easy to imagine scenarios in which it would be desirable to reach all of the users of a particular language; educational products, for instance, know no borders. However, a company that can only effectively distribute its product in a certain region — continental Europe, for example — may find it more worthwhile to focus on a concentrated language group like Turkish, in which all but handful of the 23 million users are in Turkey itself.

For application developers and others who want to maintain an online-only contact with their audience, Facebook’s language stats still present some challenges. For instance, Indonesian is now the fifth-largest language on Facebook with 21 million users. Appealingly, the country’s population is known for a willingness to spend online, albeit in smaller amounts than people in richer countries.

However, in an interview on Inside Social Games, Wooga CEO Jens Begemann told us his gaming company has stopped targeting Indonesians, among other Asian groups, in part because the Indonesians who are online are likely to have basic fluency in English anyway, obviating the need for his company to do extra translation work.

Wooga’s plan is to add other language groups in the future, including Portuguese, which grew 11.8 percent over the past month due to new Brazilian users, but for the moment still has only 7.2 million users — not quite enough for the company to invest in the market.

In the end, the decision of which market to invest in should mainly balance the number of potential users, their likelihood to monetize well, and the unique situation of the company planning to localize its product or application. But there are many more potential considerations, including the average age and sex of users in each language group; those metrics are available as part of an Inside Facebook Gold subscription.

A World Cup Victory for Fans

Just weeks after his team won the World Cup, we asked Gaspar Rosety, the media director of The Spanish Football Federation, to look back at the role its fans on Facebook played in the tournament and how social media has changed the way the team communicates with its supporters.

The World Cup may be over but the feelings and experience lives on for all of us on the Spanish football team. This was our year for many firsts. This was our first championship and it was the first time that our fans from all over the world were there with us—in spirit and support—through social media.


The World Cup is now a wonderful memory but we're still connected with those fans through our Real Federación Española de Fútbol (The Spanish Football Federation) Facebook Page. As we celebrated our victory in parties throughout Spain, our fans on Facebook shared with us and each other their celebrations of our win. One fan in Panama City explained that people celebrated on the streets near the Global Bank tower. Others shared their experiences in response to the Page's status update, "How did you celebrate winning the World Cup title?"

We built a Facebook Page for the team instead of developing our own website because we wanted all of our fans to be interacting with the team before, during and after the tournament. We also wanted a way for the team to directly share updates from the field. This is how our fans became part of our team.

The World Cup experience this year was far more interactive than in years past. We published signed photos of each of the players on the Facebook Page, giving fans access to player signatures for the first time—for free. I posted videos throughout the tournament to update fans on the team's progress and outlook, which helped draw fans into the emotions of the team during victories and losses.

Individual players also posted status updates and pictures as the tournament progressed to show their fans exactly what they were experiencing. Once we brought home the World Cup trophy, I published a video thanking all of the Facebook supporters. I am still grateful, and so is our team.



Even while watching the games, fans could get involved in the action. This year, broadcasters in Spain used Facebook to live stream games and enable fans watching to comment in real time. Telecinco and cuatro TV used Facebook's Live Stream plugin and received more than 200,000 comments. RTVE National Public TV also ran a live stream of the victory celebration that started in Madrid's Barajas Airport and ended in the explanada de Puente del Rey in the city with more than a million people. That broadcast received some 170,000 comments.

The Real Federación Española de Fútbol page made the World Cup more personal. It also has set the stage for how the team and fans will be interacting and talking about football for the rest of the season. Right now, we're spreading news about our upcoming game schedule. Our next friendly match: Aug. 11 against Mexico.

We will see you there on Facebook.


Gaspar proudly wears his red after Spain's World Cup victory.


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Una victoria de la Copa del Mundo para los admiradores


Después de unas semanas de que su equipo ganara la Copa del Mundo, pedimos a Gaspar Rosety, director de las relaciones con los medios de la Real Federación Española de Fútbol, que examinara el papel que sus admiradores de Facebook habían desempeñado en la competición y cómo los medios sociales han cambiado la forma en que el equipo se comunica con sus seguidores.


Puede que ya se haya acabado la Copa del Mundo, pero los sentimientos y la experiencia perduran en todo el equipo de fútbol de España. Este año ha sido el de las primeras veces. Ha sido nuestro primer campeonato y la primera vez que todos los admiradores de todo el mundo han estado con nosotros, tanto en espíritu como apoyándonos, a través de los medios sociales.

La Copa del Mundo es ahora un recuerdo maravilloso, pero todavía seguimos conectados con nuestros admiradores a través de la página de Facebook de la Real Federación Española de Fútbol. Mientras celebrábamos nuestra victoria en todas partes de España, nuestros admiradores en Facebook compartían con nosotros y entre sí las celebraciones de la victoria. Un admirador de la ciudad de Panamá nos explicó que había personas celebrándola en las calles próximas a la torre del Global Bank. Otros compartieron sus experiencias en respuesta a la actualización de estado de la página en la que pedíamos que nos dijeran cómo habían celebrado que ganáramos el título de campeones del mundo.

Creamos una página de Facebook para el equipo en vez de desarrollar un sitio web porque queríamos que todos nuestros admiradores interactuaran antes, durante y después del campeonato. También queríamos que hubiera una forma para que el equipo compartiera actualizaciones desde el terreno de juego. De este modo, nuestros admiradores formaron parte de nuestro equipo.

La experiencia de la Copa del Mundo de este año ha sido mucho más interactiva que en años anteriores. Hemos publicado fotos firmadas de cada uno de los jugadores en la página de Facebook, lo que ha permitido a los admiradores acceder a las firmas de los jugadores por primera vez y gratuitamente. He publicado vídeos a lo largo del campeonato para informar a los admiradores de los avances y las perspectivas del equipo, lo que sirvió para que se implicaran en las emociones del equipo durante las victorias y las derrotas.

Asimismo, cada jugador publicó actualizaciones de estado y fotos conforme avanzaba la competición para mostrar a sus admiradores lo que sentía exactamente. Después de traernos la Copa del Mundo a casa, publiqué un vídeo en el que expresaba mi agradecimiento a todos los seguidores de Facebook. Y continúo estándoles agradecidos, igual que nuestro equipo.

Incluso mientras estaban viendo los partidos, los admiradores participaban. Este año, las emisoras de España han usado Facebook para transmitir los partidos en directo y permitir que los admiradores vieran los comentarios en tiempo real. Las cadenas de televisión Telecinco y Cuatro usaron el plug-in de transmisión en directo de Facebook y recibieron más de 200.000 comentarios. RTVE, la televisión pública, también realizó una transmisión en directo de la celebración de la victoria que empezó en el aeropuerto de Barajas de Madrid y acabó en la explanada Puente del Rey de la ciudad con más de un millón de personas. La retransmisión recibió unos 170.000 comentarios.

La página de la Real Federación Española de Fútbol consiguió que la Copa del Mundo fuera más personal. Y también ha sentado las bases del modo en que el equipo y los admiradores interactuarán y hablarán de fútbol el resto de la temporada. Ahora mismo, estamos anunciando nuestro calendario de los próximos encuentros. El siguiente amistoso es contra México, el 11 de agosto.

Nos vemos en Facebook.


Gaspar lleva puesta la roja con orgullo después de la victoria de la Copa del Mundo de España.

First Data Corporation Gets into Gifting on Facebook with eGift Social

eGift Social

With a background in gift card processing for over 250 top global brands, First Data Corporation is experimenting with a new real-world gifting app of its own on Facebook, eGift Social. The app is basically a way to buy your friends ice cream.

Users of the application have to register an account, and if they wish to actually purchase anything, provide a credit card as well. It is worth noting that a credit card is not part of the registration process, so users are able to check everything out before giving out any fiscal information.

Once in, eGift can connect to both the user’s Facebook and email accounts in order to add friends. It is a bit odd that it makes users type in the names rather than present a list like most other Facebook apps, but no matter. Once a few friends are added to the app’s “buddy list,” it’s time to start making people happy.

As it stands, it is possible to send gifts from only one storefront: Cold Stone Creamery. It may be the only partner involved in eGift at this time, but there are still over 1,300 locations across the United States, and… it’s ice cream!

The gifting is all simple enough too. Simply select one (or many) gifts, and send them to the friend of your choosing. The credit card attached to the account will be charged and that user will get the gift instantaneously through either Facebook or email. Then they can take it to an actual brick and mortar local for redemption.

Paul the Octopus Appears on This Week’s List of Emerging Facebook Apps

This week’s list of emerging Facebook apps, measured as those still growing toward a million monthly active users, is led off for once by something other than a quiz app: Who thinks of you?, a sort of pen-pal finder for Facebook.

However, all of the new traffic to “Who thinks of you?”, some 712,312 new monthly active users, appears to have shown up in just the past day — which leads us to believe that Facebook may be going through another of its periodic updates or bug fixes, which sometimes end up drastically recalculating the traffic to some apps.

Take a look over the full AppData list; you may notice a few other incongruous apps:

Top Gainers This Week

Name MAU Gain Gain,%
1. Original Who thinks of you? 831,333 +712,312 +598%
2. Original 守衛家園 725,370 +708,996 +4,330%
3. App_2_125301840827866_9721 Market Street 547,474 +547,416 +943,821%
4. Original Jewel Box 433,987 +423,273 +3,951%
5. Original Office Wars 932,738 +415,127 +80%
6. Original Birthday Alert 448,796 +382,358 +576%
7. App_2_347486061825_9369 Cafe Life 676,692 +376,976 +126%
8. Original Incontra gente 657,699 +273,247 +71%
9. Original Crazy Taxi 635,996 +244,710 +63%
10. Original Knighthood 373,002 +234,580 +169%
11. Original Four in a Row 301,561 +232,625 +337%
12. App_2_139198072772557_1805 來問章魚哥保羅 246,536 +228,548 +1,271%
13. Original Bingo Island 2 449,900 +226,752 +102%
14. Original Tellywood 219,609 +218,679 +23,514%
15. Original Platinum Life: Web Edition BETA 719,711 +215,754 +43%
16. Original 建立你的測驗 922,935 +215,068 +30%
17. App_2_134494476584783_758 Ask Paul the Octopus ! 201,077 +197,016 +4,851%
18. App_2_108480199188341_1684 על כל הקופה 194,200 +194,115 +228,371%
19. App_2_130253496987065_5142 FriendCameo Video Chat 628,653 +190,908 +44%
20. Original WestWars 208,938 +186,656 +838%

Picking out a few, Jewel Box, Birthday Alert and Incontra gente all experienced similar one-day leaps. They’re all older apps that appeared to have plateaued or declining growth; now Facebook is reporting huge gains. We’ve seen these sorts of changes in the past, and it usually appears to be a fix intended to make the apps report the correct numbers; with that in mind, we at least now know that the aforementioned apps are of significant size, if not all blazing-fast growers.

Most of the other apps appear to be reporting normal growth. At number two and three, 守衛家園 and Market Street are both games; they are, respectively, a Chinese-language tower defense game and Playdom’s brand-new game, which we also just reviewed on Inside Social Games.

來問章魚哥保羅 is another Chinese-language app, but not a game. Instead, it’s a just-for-fun app that involves asking a psychic octopus the outcome of a question; you’ll notice that number 17, Ask Paul the Octopus !, is the same app in English. The apps are referencing a soccer World Cup meme, involving an octopus that correctly guessed the outcome of eight games.

Facebook Updates Policy Terms for Big Platform Applications

Facebook has long required the largest application developers on its platform to agree to an additional set of terms that, while undisclosed, appear to be aimed at ensuring site performance quality. The company updated these terms this week to set a higher bar for which apps qualify for those terms.

Here’s the update to the developer policy document:

If you exceed, or plan to exceed, any of the following thresholds please contact us as you may be subject to additional terms: (>5M MAU) or (>100M API calls per day) or (>50M impressions per day).

We asked Facebook for more details on the change. The company’s response:

We recently revised our threshold policy from 5 million daily active users to 5 million monthly active users. We want to work closely with our largest developers in order to maintain a high level of performance, speed and uptime for Facbook Platform. Sudden, unexpected large increases in API usage could negatively impact both developers and users.

Sugar6 CRM Lets Users View Facebook Profiles of Contacts, But Lacks Authorization

Sugar CRM’s new customer relationship management web software Sugar6 includes strengthened social network integrations, allowing users to view Facebook profiles from within the product. Facebook vanity URLs or user IDs can be pinned to contact files or added as dashboard feeds, allowing previews of activity on the site. There is no social authorization system within Sugar6, though, so users must log in on Facebook.com on the same web browser and can only see profiles they usually have access to, such as public profiles and friends.

Sugar is one of a number of social CRM software providers, all of whom are trying to help businesses to figure out sales leads and other relationships from existing social data.

Sugar says it is slowly building the infrastructure for a more social CRM tool. In future releases of Sugar, it hope to include automatic syncing of social network data into contacts, data-centric social media monitoring, and the ability to track actions like wall posts and messages to contacts the way they currently track email.

Sugar6 provides a web-based, customizable, open source CRM platform for approximately $30/month/user. While some CRM services like Siebel and Microsoft Dynamics are more rigid, and Salesforce charges for simple customizations after a certain limit, it is free to use Sugar6’s Sugar Studio to create coding-free customizations. Those with PHP skills can even alter the source code to make more drastic changes to the platform. This makes Sugar6 a good choice for users who frequently need to adapt to changes, or whose requirements don’t match that of traditional CRM software.

Contact pages on Sugar6 can be customized to include Facebook Page and profile URLs, as well as Twitter and LinkedIn links. If the user has logged in to Facebook on the same browser, and have access to that contact’s Facebook content —because they are friends, the profile is public, or they have relaxed privacy settings— a custom tab allows a user to view that profile from within Sugar6. This could help a user monitor updates from a business partner’s Page, or see that a lead has left a status update saying they are preparing to make a purchase.

Sugar6’s goal is to eliminate the need for using multiple windows simultaneously to manage relationships. The lack of a native authorization system make this a bit clumsy, but usable. A future release that integrates authorization, auto-syncing, and the ability to interact with Facebook, not just watch it, will finally bridge the gap between the wealth of contact and behavior information available on the social network and the software meant to take advantage of it.